"Communications & Engagement Advisor"

•  494510
•  Townsville
•  Professional
•  Full time
•  Closing on: Feb 15 2026

Are you passionate about providing exceptional communications and engagement services to University students? Do you have a talent for creating and delivering innovative events, communications materials and website content to inform, engage and inspire?

James Cook University (JCU) now has an exciting opportunity for a Communications and Engagement Advisor to join our vibrant team in the Student Services and Support Directorate.

• Full time: 36.25 hours per week
• Fixed-term to February 2028
• Based at the Townsville Bebegu Yuma campus, Douglas
• HEWL 6: $90,821 - $98,369 per annum plus up to 17% employer superannuation contributions, leave loading and other generous employee benefits.

ABOUT THE ROLE

As the Communications and Engagement Advisor, you will lead the delivery of sector-leading, high-quality events and activities to enhance student experiences at JCU. You will measurably increase student engagement through the design and delivery of communications materials that inform and engage students, ensuring alignment with brand guidelines, policies and procedures. Additionally, you will create high-quality and informative website content for the Student Services and Support function, ensuring information is accurate, accessible and meets target audience requirements. You’ll also develop and nurture strong and positive working relationships across the University to identify student information needs and inform content creation.

QUALIFICATIONS, SKILLS AND EXPERIENCE

You have a degree in Communications, Marketing, Event Management or a related field with subsequent relevant experience; or an equivalent combination of relevant experience, education and/or training. You demonstrate high-level computer literacy with the ability to adapt to new software as well as experience in the design of website content utilising a content management system. You bring excellent written communication and editing skills with experience in designing and producing automated communications using CRM systems and desktop software. Highly effective interpersonal skills and a proven ability to develop and maintain working relationships will be essential as you consult and liaise with varying levels of stakeholders to achieve outcomes for the University. As a key member of the team, you contribute to a high-performance culture with a focus on teamwork, respect and innovation, using organisational, problem-solving and time management skills to manage your own workflow and priorities to ensure deadlines and targets are met.

If you are a motivated, dynamic, and creative individual looking for an opportunity to contribute to an engaging student experience at JCU, then this is the role for you!

ABOUT THE STUDENT SERVICES AND SUPPORT DIRECTORATE

The Student Services Directorate is responsible for managing and coordinating a broad range of student administrative and enquiry management functions and services that are critical to the student experience. Services cover the stages of the student life cycle, from once admitted to a course through to graduation. Areas within the Directorate include: Academic Administration and Enrolment; Client Services, Communications and Engagement (including student events and activities); Student Finance and Scholarships; Assessment, Examinations and Graduations; Inclusion, Wellbeing and Outreach; and Student Matters (including complaints, reviews and appeals).

SHAPE YOUR FUTURE WITH JCU

At JCU we’re not just shaping minds; we’re shaping the future.

As Australia’s only university established to focus on the issues of Northern Australia and the Tropics worldwide, JCU is dedicated to helping the world’s tropical regions to prosper. With our main campuses located in the vibrant and diverse tropics of Northern Queensland, JCU is at the forefront of research and education in some of the world’s most critical areas, including marine biology, environmental science, tropical and rural health, and more.

Find out more about JCU, our Careers and our locations.

WHY JCU?

JCU offers a dynamic and culturally diverse workplace where your ideas are valued, your professional growth is supported, and your work-life balance is respected. Working under the values of Authenticity, Excellence, Integrity, and Respect, we support and empower our people through the provisions of;

• A generous superannuation scheme with up to 17% employer contributions with UniSuper
• 36.25-hour full-time working week
• 5 weeks of annual recreation leave plus leave loading
• 15 days paid sick/carers leave per year
• Up to 6 months paid parental leave or 12 months at half pay
• A range of flexible working options
• Attractive options for salary packaging
• Staff study assistance and paid study leave
• Professional development support
• Fitness Passport
• Corporate discount on health insurance
• Free Employee Assistance Program (coaching and counselling)
• Well-equipped modern facilities and contemporary workspaces

HOW TO APPLY AND CONTACT DETAILS

Are you ready to make a difference? Join us at JCU, where your future meets the tropics.

Click the ‘apply’ button to be redirected to the JCU careers page, create an applicant profile and follow the below steps:

1. Complete the application form
2. Upload your current resume
3. Upload a cover letter outlining your relevant experience in relation to the key requirements of the role and how your skills and experience will ensure your success. 

Applications close on Sunday 15 February at 11:55 PM AEST.

As the role requires an urgent commencement, we are seeking applications from candidates who have current Australian work rights.

For any enquiries about the role, please contact Caitlin Dobson on (07) 4781 4157 or via email - caitlin.dobson1@jcu.edu.au.

ABOUT OUR PROCESS

At JCU, we are committed to employing individuals who meet the requirements of the role and align with our values. All applicants will be contacted and advised of an outcome once the recruitment process is finalised.

Please visit our Information Privacy Policy to understand how your information is collected, stored, accessed and used.

WHAT MATTERS TO US AT JCU

• Our People - Our staff, students, and the communities we serve
• Our Education - Knowledge has the power to change lives
• Our Place – the Tropics and beyond
• Our Research – a catalyst for innovation and knowledge generation

James Cook University encourages people from all backgrounds who meet role requirements to apply. We value and celebrate the diversity of our community and are committed to ensuring our learning and working environment is safe and welcoming.