"Communications Infrastructure Technician"

Communications Infrastructure Technician

Employer: SUNY Brockport

Salary: $57,885.00 - $62,978.00 Annually

Location: SUNY Brockport

Job Type: Professional Full-Time

Job Number: 2500243

Division: Administration and Finance

Department: Information Technology Services (BITS)

Opening Date: 12/12/2025

SUMMARY

SUNY Brockport is accepting applications for a Communications Infrastructure Technician. The Communications Infrastructure Technician is looking for an energetic, motivated individual with excellent interpersonal communication skills. The Communications Infrastructure Technician position provides installation and support for the University's network, telephone system, Cbord CS Gold Access Control, and security cameras. They will be responsible for working both independently and as part of a team and will be expected to maintain an understanding of the technology that supports the critical infrastructure of the University. This position also directly supports and maintains all aspects of the security/access control systems of all on-campus housing locations.

JOB FUNCTIONS

Essential Functions:

• Maintains the day-to-day operations, addresses customer issues and requests, and manages the telephone infrastructure, including all VOIP telecommunications, the voice mail system, and call center software.
• Installs access control systems (Cbord CS Gold) with card swipes.
• Gathers, organizes, and analyzes data in the completion of a variety of functional assignments.
• Applies troubleshooting and problem resolution skills to determine issues using established parameters, escalating as necessary.
• Works with various network hardware platforms, network related protocols and software, and related technical standards critical to the operations.
• Works with network diagnostic and performance management tools and software.
• Ensures the proper operation of campus emergency notification systems.
• Assists with campus improvement initiatives.
• Assists with the design, implementation, and documentation of systems and technologies.
• Performs updates and maintenance of hardware and software related to communications technologies.
• Collaborates with Facilities and Planning.
• Collaborates with network staff to troubleshoot and repair infrastructure and configuration issues.
• Works to improve processes needed to provide quality customer service.
• Maintains, upgrades, and documents the campus cable/fiber plant.
• Troubleshoots and supports residential network, security cameras, and access control concerns/issues. Works directly with customer (students) on support related issues.
• Provides proper notification to users when services are unavailable.
• Serves in a 3 person on-call rotation to help support critical after hours access control/security hardware/software issues.

REQUIREMENTS

Minimum Qualifications:

• Minimum of one year of experience installing network infrastructure
• Demonstrated experience installing and running network cabling
• Demonstrated ability to learn and keep up-to-date with emerging technology

Preferred Qualifications:

• Associates degree with 3-5 years experience
• Experience installing and terminating network fiber
• Experience coordinating with vendors on system installations and troubleshooting
• Experience working in large physical and wireless network environments
• Knowledge of professional communications and network concepts in completion of assignments and resolution of issues

ADDITIONAL INFORMATION

Work Schedule: 37.5 hours/week: Monday-Friday, 8 am-4 pm

Benefits: This position is benefits eligible. Find out more about benefits at Careers@Brockport.

Application Instructions: This position is not eligible for visa sponsorship. Visit jobs.hr.brockport.edu to complete an application including your cover letter that addresses required and preferred qualifications, resume/CV, and contact information for three professional references.