"Community Service Specialist (Community Service Specialist I), Parking Administration"

Community Service Specialist (Community Service Specialist I), Parking Administration

California State University, San Bernardino

Job no: 554099
Work type: Staff
Location: Southern California|San Bernardino - San Bernardino Campus
Categories: Bargaining Unit|Unit 7 - CSUEU - Clerical and Administrative Support Services,Job Search Category/Discipline|Administrative,Appointment Type|Probationary,Time Basis|Full Time,Job Search Category/Discipline|Safety,Job Search Category/Discipline|Student Services,Workplace Type (Exclude Inst Fac)|On-site (work in-person at business location)

Under general supervision of the Parking Director, the Community Service Specialist will receive day-to-day lead work direction from a Lead Community Service Specialist II. This position is often the first presence a visitor will encounter when coming to campus and they play a critical role in supporting the mission of University Police Department and the University as a whole. The Community Service Specialist performs standard duties related to patrolling campus buildings, facilities and parking lots; enforcing established rules and regulations by taking the appropriate actions; and performing related community support functions.

Job Summary:

Under general supervision of the Parking Director, the Community Service Specialist will receive day-to-day lead work direction from a Lead Community Service Specialist II. This position is often the first presence a visitor will encounter when coming to campus and they play a critical role in supporting the mission of University Police Department and the University as a whole. The Community Service Specialist performs standard duties related to patrolling campus buildings, facilities and parking lots; enforcing established rules and regulations by taking the appropriate actions; and performing related community support functions.

Responsibilities:

• Enforces parking regulations by issuing permits and citations, patrolling lots, and documenting violations using electronic handheld devices.
• Applies university policies and the California Vehicle Code to ensure fair and consistent compliance.
• Directs vehicle and pedestrian traffic during peak hours and, under supervision, places or removes vehicle immobilization devices.
• Serves as a campus ambassador by providing directions, general information, and guidance on parking privileges and assigned areas as a representative of University Police and Parking & Transportation Services.
• Observes and reports signage issues to improve parking compliance and maintains collaborative working relationships across campus.
• Responds to motorist assistance requests (e.g., battery jumps, vehicle lockouts) using department-approved methods.
• Provides security services by patrolling campus grounds on foot, bicycle, or golf cart; reports hazards or incidents as needed.
• Assists with opening, closing, and securing campus facilities, including alarm system activation, deactivation, and testing.
• Provides safety escorts by foot, bicycle, or golf cart upon request.
• Provides traffic control under general supervision by setting up and removing cones, barricades, signs, and message boards to support vehicle flow during peak hours, events, and emergencies.
• Monitors, maintains, and reports on traffic control equipment inventory; loads, hauls, and deploys devices as needed across campus.
• Observes parking lot conditions and reports needed repairs (e.g., potholes, faded markings, damaged signs) to the Lead or supervisor.
• Assists the Equipment Specialist with maintenance of parking permit dispensers, cash collection, and installation of signs and related equipment.
• Ensures assigned vehicles are clean and presentable, monitors scheduled maintenance, and reports needed repairs or service to the Lead.
• Occasionally assists with general office and administrative duties, including staffing information centers, filing, writing field reports, and answering phones.
• Attends required meetings and training as directed by the Lead or Director.
• Performs other classification-related duties as assigned.

Minimum Qualifications: Required Education and Experience
High school diploma or equivalent and three to six months of related experience.
Entry to the first level within this classification requires high school level reading and writing abilities and possession of a California Driver's License. The nature of the duties may also require successful completion of a background check, physical and psychological exam and/or the ability to attend Police Officers Standards & Training (P.O.S.T.) programs related to public safety support and dispatch activities. Knowledge of and the ability to learn how to use the applicable public safety related equipment and systems are essential.

Required Qualifications
Working knowledge of applicable procedures and regulations related to campus security, public safety, and parking. Working knowledge of alarm and radio systems.
Ability to detect and respond appropriately to potential hazardous or crime situations.
Ability to observe and recall details and incidents. Ability to act and resolve parking and traffic problems.
Ability to write standard incident reports in a clear and concise manner.
Ability to interact effectively with a wide range of individuals including the campus community, general public and law enforcement personnel.
Ability to handle sensitive situations with tact and confidentiality.

Preferred Qualifications
Knowledge of and the ability to learn how to use the applicable public safety related equipment and systems are essential.

Compensation and Benefits:

Anticipated Hiring Range: Step 1 - Step 5: $3,461 - $3,747 per month

CSU Classification Salary Step Range: Step 1 - Step 20: $3,461 - $5,043 per month

The salary offered will take into account internal equity and experience among other factors.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

Position Information:

Work status: Full-time/Non-Exempt/Probationary

Academic year schedule: Monday through Friday (7:00 am - 3:00 pm or 2:30 pm - 10:30 pm), some evenings/weekends.

The first review date will be January 2, 2026; however, the position will remain open until filled.