"Coordinator, College Information and Customer Relations"

Posting Details

Position Information

Job Title: Coordinator, College Information and Customer Relations

Status: Regular

Full Time/Part Time: Full-time

Location: Jamestown, North Carolina, United States

Job Description:

The Coordinator of College Information and Customer Relations oversees the College Information Center to ensure excellent customer service and accurate information for students and the public. This role includes supervising College Information Center, managing schedules, training, evaluations, and leading customer service initiatives. The coordinator also handles technical services, monitors and recommends process improvements, coordinates with marketing on communications, and participates in meetings, committees, and professional development. The position requires strong knowledge of institutional policies, academic programs, and registration systems, as well as confidentiality and independence. Serving as a liaison within Student Services, the coordinator supports division goals and reports to the Associate Vice President – Student Onboarding and Admissions & Deputy Title IX Coordinator for Students.

Min Salary: 54,222.94

Mid Salary: 61000.82 - We offer a competitive salary package that will be determined based on the candidate's experience level and qualifications related to the job. Compensation will be commensurate with your level of experience.

Duties/Functions:

• Applying Judgment
• Resolving Conflicts
• Remaining up-to-date with all changes that are made across all the campuses in order to ensure the right information is being provided to customers.
• Dealing with a high volume of calls during periods when deadlines are due or when problems arise that the staff has no control over, such as inclement weather or the website is not working properly.

Contacts:

• Call Center staff
• Customers via phone
• Customers via the reception desk
• Faculty
• Various department personnel across all campuses

Education Required: Bachelor’s degree from an institutionally accredited college/university

Education Preferred: A bachelor’s degree in Business Administration, Computer Information Systems, Education, Psychology, Social Work, or Sociology from a regionally-accredited post-secondary institution

Experience Required: A minimum of two years of experience in a high-volume call center environment

Experience Preferred: Two to five years of experience in a high-volume call center environment in a supervisory role; One year of previous supervisory experience

KSA Required:

• Strong written and oral communication skills
• Excellent interpersonal skills especially those in the areas of collaboration, empathy, conflict resolution, problem solving and decision making
• Proficient computer skills
• Strong organizational skills with the ability to engage in multiple projects at a time
• Confident public speaking and delivering presentations
• Critical thinking and problem-solving
• Time management
• Dependability, creativity, and a strong work ethic
• An inclusive student-centered philosophy of providing services and resources

KSA Preferred:

• Ability to motivate and teach others
• Proficiency in a second language, preferably Spanish

Department/Job Specific Requirements: The following (compliance) training is required and must be completed within the first 30 days of hire with annual refresher training thereafter: Ethics; Safety/Shooter on Campus; Personal Information Protection Training (PIP); Anti-Discrimination/Harassment & Title IX; Other training may be required as determined applicable.

Physical Demands: Physical Activity: Primarily sitting; Environmental Hazard(s): <15%; Lifting: <=20lbs.

Posting Type: Staff

Posting Number: 2025-187-REG

Open Date: 12/11/2025

Close Date: 01/09/2026

Open Until Filled: No

Documents Needed To Apply:

Required Documents: Resume; Cover Letter

Optional Documents: Transcripts; Curriculum Vitae; Other