Full Job Description

JOB

The Coordinator, HR Operations is a full-time, 12-month position responsible to the Assistant Director, HR Operations. The Coordinator, HR Operations will be responsible for providing administrative support to the Office of Human Resources. This position will handle a variety of duties, ensuring compliance with HR policies and procedures. The ideal candidate should have strong customer service, organizational, and communication skills, along with a passion for helping create a positive workplace culture.

EXAMPLE OF DUTIES

Primary Responsibilities

• Acts as the first line of support for the Office of Human Resources.
• Greet walk-ins to the Human Resources department, determining reason for their visit and assessing urgency; assist in arranging for the resolution of their request either through scheduling time with the HR professional needed or by providing the information or documents personally.
• Manage the shared HR inbox, ensuring timely and correct response, or by forwarding to appropriate department.
• Answer Human Resources phone lines, assisting with screening calls and taking messages.
• Coordinate logistics, including conference room reservation and media equipment for HR related eventsOrder all office supplies for department and maintain stock of all routinely used supplies.
• Submit purchase orders and requisitions to CHRO for approval.
• Manage the employee offboarding process by checking in keys, technology, badges, and/or other TJC items, and disbursing to correct departments. Complete Verifications of Employment (VOE) and Public Student Loan Forgiveness (PSLF) forms as needed.
• Collect I-9 documents from new employees and complete the E-Verify process. Compile and prepare reports and documents as needed.
• Answers frequently asked questions from applicants, employees, and former employees relative to their application status, onboarding, benefits, HR system inquiries, and standard policies and procedures; refers more complex questions to appropriate staff.
• Oversee personnel file room by guaranteeing documents are filed correctly.
• Maintain confidentiality of all employment information and comply with all mandated privacy requirements.

Competencies

Knowledge, Skills, and Abilities

Collaboration/Teamwork, Computer Software Skills, Customer Service, Data Analysis, Decision-making, Internet Research, Interpersonal Skills, Math Skills, Multi-tasking, Written Communication, Organizational Skills, Problem-solving, Time Management, Typing/Word Processing

SUPERVISORY RESPONSIBILITIES

No Direct Supervision

Work Environment:

Work rarely required outside of normal business hours

Physical Demands:

Sitting, Standing, Walking, Lifting, Typing

Travel Required:

No.

If travel is required, candidate must have and maintain a current valid Texas drivers license and an acceptable driving record

SUPPLEMENTAL INFORMATION

EXPECTATIONS

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Will have contact – in person, by email, or by phone – with staff, students, and the general public.

Must exhibit a sensitivity to and an understanding of the diverse academic, socio-economic, cultural, and ethnic backgrounds of staff and students and to staff and students with disabilities.

Regular and punctual attendance is an essential function of each employee.

NOTE: With or without reasonable accommodation, the individual in this position must possess the competencies and must be able to perform the essential functions and duties of the job as described above - including essential tasks requiring specific physical demands.

*Tyler Junior College gives equal consideration to all applicants for admission, employment and participation in its programs and activities without regard to race, creed, color, national origin, gender, age, marital status, disability, veteran status or limited English proficiency (LEP). Tyler Junior College respects the legal rights of each person to work and learn in an environment that is free from unlawful sexual discrimination including sexual harassment and sexual violence. Applications from qualified women and ethnic minority group members are strongly encouraged.

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