Coordinator, Learner Services

Posting date: September 05, 2025

Company Description

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission. Harvard Medical School's mission is to nurture a diverse, inclusive community dedicated to alleviating suffering and improving health. You’ll be at the heart of biomedical discovery, education, and innovation.

About the Department

Harvard Medical School's Office for External Education brings HMS expertise to learners globally. It is a fast-moving unit with a central role in program delivery.

Job Description

The Learner Services Coordinator reports to the Director of Learner Services and supports learners in courses and programs. This role acts as a primary contact for inquiries, manages workflows, and ensures data integrity. Responsibilities include learner support, record management, certificate coordination, payment support, and process improvement.

Responsibilities

• Answer learner inquiries and triage as needed.
• Create reports on Zendesk inquiries and develop best practices.
• Manage and update learner records.
• Coordinate certificate issuance with vendors.
• Administer payment plans and cancellations.
• Provide feedback for process improvements.

Qualifications

Basic Qualifications: 4 or more years of experience.

Additional Qualifications: Bachelor’s degree preferred, excellent organizational skills, proficiency in Microsoft Office and other tools, detail-oriented, experience with CRMs like Salesforce a plus.

Additional Information

Standard hours: 40 hrs. per week, Monday-Friday, 8:00 am - 5:00 pm. Based in Boston with some remote options. Visa sponsorship not available.

View salary ranges. Benefits include paid time off, health insurance, retirement plans, and more.