Coordinator of Desk Operations

Job Details

Coordinator of Desk Operations

Job ID: 297840
Location: Statesboro, Georgia
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us

Georgia Southern University is the state's largest and most comprehensive center of higher education south of Atlanta. With nearly 150 degree programs at the bachelor's, master's and doctoral levels, Georgia Southern has been designated a Carnegie Doctoral/R2 "high research" university and serves more than 29,500 students from all 50 states, Washington D.C., and Puerto Rico as well as 106 nations.

With three vibrant campuses - the Statesboro Campus, the Armstrong Campus in Savannah and the Liberty Campus in Hinesville - Georgia Southern offers a dynamic environment which encourages learning, discovery and personal growth.

Location

Statesboro Campus - Statesboro, GA

Department Information

University Housing

Job Summary

The Coordinator of Desk Operations will be responsible for leading the hiring, training, and supervision of front desk student assistants to provide a centralized customer service model for University Housing. The coordinator will also support conference and guest housing functions on both residential campuses. Incumbent will be responsible for the regular supervision of institutional student assistants as well as the overall management of front desk operations with University Housing on both campuses.

This position has been identified by Federal Law (Jeanne Clery Act) as a Campus Security Authority (CSA), with significant student and campus responsibilities. CSA's are obligated to report crimes reported to them that occurred on campus, in public areas bordering campus, and in certain non-campus buildings owned or controlled (leased) by the University

Responsibilities

• Hire, train, supervise, and evaluate approximately 75 desk assistants and senior desk assistants during the academic year including conducting bi-weekly payroll operations following university guidance
• Oversee residence hall front desk operations of University Housing on the Statesboro Campus ensuring all staff members provide customer service driven responses
• Provide on-going training through in-service programs and workshops for student staff to ensure understanding and compliance of University Housing policies and procedures
• Collaborate with Coordinator of Office Services on the Armstrong Campus to ensure consistent training content, policies, and supervision are applied to front desk operations on both campuses
• Assess and analyze effectiveness of front desk operations through the evaluation of staff performance, item utilization, and identification of trends
• With the Assistant Director of Desk Operations and Guest Services, collaborate and engage with campus partners such as Continuing and Professional Education, Eagle Dining, and Office of Special Events and Protocol
• Serve in a summer conference on-call rotation. Direct and actively respond to various crisis situations including, but not limited to student/guest health (mental and physical), alleged violence, and facilities concerns

Required Qualifications

Educational Requirements

• Bachelor's Degree

Required Experience

• One (1) year related work experience

Preferred Qualifications

Preferred Experience

• Experience in working in a customer service based environment
• Direct experience in event or facility management

Proposed Salary

$19.15 - $23.97 per hour

This is a non-exempt position paid on a biweekly basis.

Required Documents to Attach

• Resume
• Cover Letter
• Two (2) Professional References