"CougarCard Center Program Assistant"

CougarCard Center Program Assistant

Online applications must be received before 11:59pm on: February 25, 2026

Available Title(s): 107M-YN_CS_NPS - Program Assistant

Business Title: CougarCard Center Program Assistant

Employee Type: Classified

Position Details:

The Opportunity:

As the Program Assistant for the CougarCard Center, you will interact extensively with students, staff, faculty, parents, community members, and various WSU departments and campuses to provide accurate information and assistance regarding the CougarCard program. You will coordinate services primarily at the service window, monitor the operations of the University's Point of Sale (POS) system, receive and verify financial transactions, confirm customer information, and coordinate the production of CougarCards, ID badges, and related credentials. You will also monitor, update, and enter information in CS Gold, Datacard, myWSU, QuickBooks, and other WSU record-keeping systems. In addition, you will assist in training temporary student workers on card production and customer service, serve as a backup for annual service and special project billings, and help coordinate and present student information sessions during New Coug Orientation.

Additional Information:

This is a full time (100% FTE), permanent position. This position is overtime eligible.

Monthly Salary:

$3,495 to $4,653 | Range 39 (Steps A-M) | Successful candidates are typically hired at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28.

In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate's current experience, education, skills, and abilities related to the position.

Benefits:

WSU offers a comprehensive benefits package which includes paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation, optional supplemental retirement accounts; training and development; and employee tuition waiver. For additional information, please review the detailed Summary of Benefits offered by WSU for Classified staff and Total Compensation.

Required Qualifications:

• High school graduation or equivalent AND two years of full-time clerical experience OR equivalent education/experience.
• Demonstrated sensitivity to and experience in effectively working with diverse or multicultural student populations.

Preferred Qualifications:

• Eighteen (18) months of fiscally related work such as bank teller or retail sales clerk.
• Experience in automated ID systems, card technology, identification cards, OR equivalent education/experience.
• Experience using automated ID / access control systems or equivalent education/experience.
• Experience working with Microsoft Office programs (Word, Excel, Access, Outlook, etc.).

Position Sponsorship Eligibility: Not eligible for work visa sponsorship

Department: CougarCard Center

Area/College: Student Affairs

Location: Pullman, WA

Application Instructions:

Applicants must upload the following required documents to their online application. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements.

1. Resume
2. Cover Letter

External candidates, upload all documents in the 'Application Document' section of your application.
Current WSU Employees (internal candidates), before starting your Workday application, please use these instructions to update your education and experience in your worker profile in Workday. Internal candidates, upload all documents in the 'Resume/Cover Letter' section of your application.
Documents may be submitted as one file or separate files. Applicants are encouraged to upload as a PDF, if possible.
Reference contact information will be requested later in the recruitment process through Workday.