"Customer Services Library Assistant x3 (109250-0825)"

University of Warwick - Information & Digital Group - Library

Location: Coventry, University of Warwick

Salary: £23,915 to £24,685 per annum pro rata

Hours: Part Time

Contract Type: Permanent

Placed On: 15th September 2025

Closes: 28th September 2025

Job Ref: 3173

For informal enquiries, please contact Nicola Tod (Customer Services Officer), Nicola.tod@warwick.ac.uk

There are 3 positions available, please clearly state in your cover letter which role you are applying for:

109250 - Available shift pattern: Thursday 08:00 to 14:45, Saturday-Sunday 08:00 to 14:30.

109248 - Available shift pattern: Wednesday 13:15 to 20:00, Saturday 13:30 to 20:00 and Sunday 8:30 to 14:30.

109239 - Available shift pattern: Monday 13:15 to 20:00, Thursday 13:30 to 20:00 Saturday 08:00 to 14:30.

This also applies to those weeks which include bank holidays and statutory/customary days, where you will be rostered to work as required.

This is a unique opportunity to join at a pivotal moment for the Library as we embark on the transformation of our services and launch a new strategy. We are looking for inspiring, credible, and authentic team players.

This is an opportunity to join this front facing Library team responsible for enquiry handling and customer support in both the Main Library and University Archive (Modern Records Centre). The successful candidates will provide support for a range of face to face and virtual enquiry services. It’s an opportunity to support the operational delivery and development of excellent frontline customer services, including all the Library’s diverse customer communities.

About You

We are looking for outstanding candidates to join our Customer Services team.

You will have good interpersonal skills, with the ability to work with a diverse range of people. You will be willing to learn, keen to take on new challenges and be able to work in a constantly evolving, busy customer focused environment. You will be highly motivated and enthusiastic.

For further information regarding the skills required for this role please see the personal specification.

CLOSING DATE: Sunday 28th September 2025 at 23:55

Full details of the duties and selection criteria for this role can be found in the vacancy advert on the University of Warwick's jobs pages. You will be routed to this when you click on the 'Apply' button.