Department Assistant - Industrial Technologies (Part Time)

GENERAL JOB SUMMARY:

Under limited supervision, performs clerical support for staff and faculty of the Industrial Technologies department. This position requires a positive presence, strong organizational skills, excellent communication skills, and attention to detail. This individual must be able to work with a high degree of independent judgment and decision-making capability within the context of the assigned duties. Contact with college staff, students, and visitors is frequent and varied, and the individual must possess a strong and positive customer service approach to enhance student success.

UNIVERSAL CORE COMPETENCIES:

• Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.
• Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions.
• Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment.
• Perseverance- commitment to excellence even in the face of adversity or delay in achieving success.
• Lead- regardless of title, through positive influence.

Essential Functions:

• Provide front-line customer support services and Kirkwood information referral to students, faculty, staff and guests via telephone, email, fax and/or walk-in traffic.
• Collaborate with staff and faculty to manage a variety of projects to ensure effective workflow.
• Support department enrollment management processes.
• Perform other related work duties as assigned.

PERFORMANCE EXPECTATIONS:

• Be able and willing to represent the College in the most positive manner with prospective, former and current students, clients, suppliers and the community we serve.
• With knowledge of office practices and procedures, be able to act responsibly in the absence of the department coordinators and dean.
• Access, input and retrieve information from a computer for word processing, spreadsheets or into Colleague.
• Meet and deal effectively and courteously with students, staff and members of the community.
• Assume responsibility; deal effectively with problems, and exercise independent judgment when making decisions.
• Read, understand and express oneself clearly and effectively in written and oral form and request clarification when needed.
• Possess good organizational skills.
• Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.

The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.

Position involves working in an office setting. Occasional (10-33%) standing, pushing, pulling and grasping. Frequent (34-66%) reaching and viewing a computer and other types of close visual work. Constant (67-100%) sitting, walking, repetitive motion, talking and hearing.