"Desktop Support Technician"

Job Details

Job Posting: JR101369 Desktop Support Technician (Open)

Department: Help Desk, PM

Position Type: Regular

Open Date: 10-24-2025

Close Date: Not specified

Job Description:

The primary focus of this position is to support computing devices, including break/fix service, operating system support, application installation, application configurations, end-user settings, and desktop administrative duties.

Responsibilities:

• Deliver responsive technical assistance via phone, remote tools, ticketing system, and in-person support
• Provide second-level support for desktops, laptops, printers, and peripheral devices
• Diagnose and resolve hardware and software issues, including operating systems, standard applications, and connectivity problems
• Install, configure, and troubleshoot software applications and system updates
• Stage and deploy newly purchased PCs and printers, including system setup, software installation, user data migration, and user orientation
• Assist with imaging and deployment of devices across campus
• Perform preventive and scheduled maintenance on instructional and administrative computers to mitigate virus threats and ensure optimal performance
• Support classroom and lab technology setups, including AV equipment and instructional software
• Conduct software refreshes in computer labs prior to each semester and verify required applications are installed and functioning
• Maintain accurate records of support activities, configurations, and asset inventory using the ticketing system
• Record, track, and escalate support cases as needed to ensure timely resolution
• Provide guidance and training to users on basic IT procedures, security best practices, and software usage
• Collaborate with other IT staff to escalate and resolve complex technical issues
• Ensure compliance with institutional IT policies, procedures, and security standards
• Perform other duties as assigned to support the evolving needs of the IT department

Minimum Qualifications:

• Associate’s degree in Information Technology, Computer Science, or related field
• 1–3 years of experience in a desktop support or technical help desk role
• Proficiency in Windows and macOS environments
• Familiarity with remote support tools, ticketing systems, and Active Directory
• Strong problem-solving skills and attention to detail
• Excellent communication and interpersonal skills
• Certifications such as CompTIA A+, Network+, or ITIL
• Experience in an academic or enterprise IT environment
• Knowledge of Windows and macOS computing platforms
• Knowledge of Windows 11, M365, Office Suite, Adobe Creative Cloud, Teams, Zoom
• Imaging, troubleshooting desktop support issues
• Strong communication skills
• Strong customer service skills
• Effective problem-solving skills
• Effective written and verbal skills
• Must also be able to work concurrently on multiple projects, adjust to occasional changes in priorities, and respond quickly and effectively in emergencies
• Must be able to instruct, direct, guide, and share information with both technical and non-technical personnel.

Preferred Qualifications:

Not Currently Available

Conditions of Employment:

• Candidates selected for employment may be subject to medical inquiries and/or medical examination to determine ability to perform the job.
• Benefits include medical, dental, prescription, long-term disability, accidental death and dismemberment insurance and life insurance; paid time for paid sick leave, annual leave, and personal leave; 12 paid holidays per year, tuition remission; employer-funded pension and supplemental retirement accounts.
• Visas and labor certification will not be sponsored for this position. Application only accepted from citizens or permanent residents.
• Note: Position excluded from Union Representation and Collective Bargaining

Additional Job Information:

Benefits include medical, dental, prescription, long-term disability, accidental death and dismemberment insurance and life insurance; paid time for paid sick leave, annual leave, and personal leave; 12 paid holidays per year, tuition remission; employer-funded pension and supplemental retirement account