"Part Time Staff: Computer Support Specialist"

Job Summary

Incumbents provide assistance to community, students, and faculty in various computer lab(s).

Essential Functions

Include but not limited to the following:

• Opening/closing and securing computer lab area(s) during operating hours
• Perform simple hardware and peripheral troubleshooting
• Contact MCC -IT Helpdesk to request assistance, maintenance or troubleshooting of hardware (computer, printer etc.) and/or software.
• Provide responsive customer service and maintain professionalism when assisting and facilitating learning for end users
• Communicate clearly and effectively with end users
• Documenting and forwarding questions and/or concerns to the appropriate parties
• Assist with program communication pieces, as needed
• Maintain computer lab e-mails, mail distribution and printer/copier machine(s) (e.g. fill paper trays, clear paper jams, replenish toner, etc.)
• Assist in maintaining the inventory of all assigned equipment, supplies, software, and hardware
• Maintain a clean (food/drink-free) quiet work area
• Perform other related duties and responsibilities as assigned

Qualifications, Knowledge, Skills, Abilities and Physical Requirements

Minimum Qualifications:

• High School Diploma or GED

Preferred Qualifications:

• Associate’s degree in computer-related field
• One (1) year directly related work experience

Knowledge, Skills and Abilities:

• Knowledge of technology troubleshooting techniques
• Knowledge of customer service principles
• Knowledge of applicable hardware, software, media, telecommunications, and/or related equipment
• Knowledge of windows operating systems
• Skilled in troubleshooting, diagnosing, and repairing hardware, software, peripheral devices, and/or other related equipment problems
• Skilled in providing customer service
• Skilled in using a computer and related software applications
• Skilled in training users on applicable hardware, software, peripheral devices, and/or other related equipment
• Skilled in utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information

Physical Requirements
Positions in this class typically requires feeling, grasping, hearing, keyboarding, reaching, repetitive motion, standing, talking, visual acuity, and walking. The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly.

Supplemental Information

EEO Statement:
Metropolitan Community College is an Equal Employment Opportunity employer that prohibits discrimination or harassment of any person on the basis of race, color, religion, sex, sexual orientation, gender identity, age, birth ancestry, national origin, or disability. EOE/ M/ F/ Vets/ Disabled

Accommodations:
MCC is committed to the full inclusion of all qualified individuals. As part of this commitment, MCC will ensure that persons with disabilities are provided with reasonable accommodations in all aspects of employment, including the application process. To request an accommodation and/or a copy of the Americans with Disabilities Act applicant procedures, please contact the Office of Human Resources.