"DGCE Clerical Support (Part-time, Non-Benefited) 1 Position - Worcester State University"

Job Description

TITLE: Clerical Support
DEPARTMENT: DGCE
SUPERVISOR: Associate Dean of Online, Graduate and Continuing Education
SCHEDULE: 15-18 hours a week, fully in-person (primarily 11:00am - 2:00pm, but schedule may be negotiable)

General Statement of Duties: This position supports the DGCE front desk in serving students, faculty, parents and staff at the University. It involves in-person and phone customer service as well as the registration of students into courses and providing information about our program and division. This position will also provide support for dual enrollment/ early college programs including registration, roster management and other duties as assigned.

Responsibilities:

1. Provides general office assistance for the Division of Graduate and Continuing Education which may include, but not be limited to: answering phone calls, composing emails/correspondence, registering students into classes, assisting faculty with contracts, ordering materials/supplies, maintaining databases, and managing inquiries.
2. Provides outstanding customer service to current and prospective students and faculty.
3. Assists with planning and coordinating ceremonies and events.
4. Monitors DGCE general email.
5. Performs other duties as assigned by the Associate Dean of Online, Graduate and Continuing Education
6. Demonstrates civility and professional, customer-service oriented behavior, worthy of emulation by other staff and students.
7. Performs other duties as assigned.

Job Requirements:

Required Qualifications:

1. At least 2-3 years of full-time or equivalent part-time administrative experience
2. Detail-oriented and organized with attention to accuracy
3. Strong communication skills, both oral and written
4. Ability to work effectively with a wide variety of individuals and groups
5. Proficient in Microsoft Word and Excel
6. Ability to perform duties above with or without reasonable accommodation
7. Ability to work independently and as a member of a team

Preferred Qualifications:

1. Previous work experience in higher education strongly preferred
2. Experience with higher education student information systems
3. Experience with Google Workspace products, including Gmail and Google Drive

Additional Information:

Worcester State University is an Affirmative Action/Equal Opportunity Employer which seeks to reflect the diversity of its community.

This is a part-time, non-benefited, hourly position.

Hourly rate: $20/ hour