Digital Library Support Specialist

Job Description

• Employment Type: Full Time (35 hours per week)
• Duration: Continuing
• Remuneration: Level 7 from $113k + 17% superannuation & leave loading
• Location: Kensington NSW (Hybrid Flexible Working; not remote-only)

Why your role matters

UNSW Library is a leading and innovative academic library that enriches and advances the education, research and societal aspirations of the UNSW community through barrier-free access to knowledge, information services and spaces.

The Digital Library Support Specialist works within the Digital Library Initiatives team in the Library. The team manages, maintains, and develops the applications that underpin the online delivery of scholarly information resources and online services provided by the Library to the UNSW community.

The team supports vendor hosted products, including the Library’s Services Platform, the Digital Collection management system, authentication and other Library systems. The team engages with product vendors and works with other Library units to ensure that these platforms deliver a client-focused experience to staff and students.

The team configures and maintains interoperability with other systems and applications, including enterprise systems at UNSW, ensuring that all systems comply with cyber security requirements.

The team innovates new solutions utilising Library systems to enhance the Library’s capabilities to meet client needs.

About You

• A curious, adaptable and open-minded professional who thrives at the intersection of technology and people.
• Preferably have experience working in a technology-related role in either Libraries or Higher Education.
• Have broad high-level technical skills in e.g. server communication protocols and APIs, scripting, web technologies, structured data, Cloud platforms, AI, interoperability standards and protocols, metadata standards, and analytics.
• Open to technical pivots when required and enjoy problem-solving in a changing environment.
• Value collaboration and communication and working closely with diverse teams across the Library, and other stakeholders including IT departments and vendors.
• Take the time to understand workflows, pain points, and user needs (staff and students) and ideate solutions to improve systems and processes.