DIRECTOR OF AUXILIARY SERVICES – FULL TIME
KENNEDY-KING COLLEGE
Reporting directly to the Vice-President of Finance &
Operations, the Director of Auxiliary Services is responsible for
managing the day-to-day operations related to campus building
maintenance and support operations. The Auxiliary Services
Department provides a clean, inviting, comfortable, and safe
environment for students, faculty, and staff to learn, study, and
teach. The Director of Auxiliary Services manages staff, directs
operations, and oversees the efficient provision of auxiliary
services, including janitorial services, building repairs,
mailroom, reprographics, central stores, and event management, as
well as contracted services for trash removal and recycling, pest
control, window washing and uniforms. The position implements work
processes and procedures to ensure an efficient, safe and
well-maintained environment for students, faculty, staff, and the
general public. If you enjoy working in a fast-paced collaborative
environment, consider joining our team!
ESSENTIAL DUTIES
- Supervises and directs the daily operations of the college’s
maintenance and Housekeeping staff (i.e. janitors); prepares work
and shift schedules, makes work assignments, prioritizes and
monitors activities, and inspects work completed to ensure clean
and safe classrooms, learning spaces, offices, washroom, cafeterias
and public areas.
Confers and coordinates with service vendors on the scheduling
and provision of contracted building and grounds maintenance
services; monitors work and ensures repairs and work services
provided comply with established quality standards and contract
requirements.
Coordinates work efforts with the President’s Office, Safety
and Security Office, building engineers, and district staff in
establishing work processes and procedures for the efficient
handling and prioritizing of service requests, building events, and
response to emergency requests to ensure a safe and well maintained
environment.
Responsible for preparing facility space use agreements and
room assignments for events planned by City Colleges and outside
parties and ensuring that the terms established in the Board of
Trustees’ Operations Policies and Procedures Manual are met.
Oversees mail room and reprographics/ copy center daily
operations. Supervises staff responsible for processing, and
distributing incoming and outgoing U.S. mail, and inter-office and
inter-campus mail. Monitors copy center work activities, ensuring
proper staffing and operation of high volume reprographic machines;
accurate record keeping of work requests and use of paper; and
efficient execution of job requests.
Facilitates the use of off-site records storage by college
administrators, working with staff and records management vendor to
ensure processes are in place for the proper boxing, labeling,
storage and retrieval of records from storage. Works to resolve
problems with vendors regarding off-site records storage.
Maintains asset inventory records of campus physical property
(e.g. furniture, equipment). Ensures inventory tags are affixed to
all property and that computerized inventory management records are
updated and maintained with the receipt and disposal of
equipment.
Is “on-call” when situations involving the operational safety
of the facility are compromised. Works with the President or
his/her designee, Chief Engineer, Security Director, College
Executive Director and staff from District Office to resolve
issues.
Assists in compiling the department/college operational budget.
Researches financial records and reports to supplement the final
document. Prepares annual reports, progress reports and other
financial statements necessary for monitoring the budget.
Support Operations
- Administers District - wide vendor contracts for campuses and
district office (e.g. fleet management and reprographic equipment),
maintaining working relationship with vendors to plan, schedule and
coordinate the provision of services.
- Serves as the primary point of contact between vendors,
District Office and College campuses; responds to problems and
complaints and works to resolve.
- Reviews service contract agreements to ensure that level and
quality of services are provided and adhere to contract
requirements; monitors contract expenditures and approves vendor
invoices for payment.
Director of Auxiliary Services
- Monitors and oversees intergovernmental service contract with
the City of Chicago for the servicing of CCC fleet including the
fueling, repair and maintenance of vehicles. Prepares budget and
purchase orders and monitors expenditures.
- Manages budget for reprographic services District-wide,
ensuring appropriate service levels at all facilities, monitoring
expenditures and service repairs, and conferring with vendors on
new reprographics equipment and technology.
- Develops safety and security plan in collaboration with
Security department.
- Develops key performance indicators for auxiliary services at
each college and district office. Leads the implementation of
performance measures and other metrics to assess the productivity
and quality of work of staff and vendors.
- Standardizes quality and performance standards using industry
benchmarks and best practices. Makes process recommendations to
improve performance.
- Acts as primary liaison with AVC, other Directors of Auxiliary
Services, and Human Resources Department on issues relating to
performance, discipline, absenteeism, union grievances and related
employee issues. Meets and consults with other Directors and union
representatives to address issues and work towards resolution.
- Participates in the preparation of operating budgets for
auxiliary services at colleges, ensuring consistency of budgeting
across all colleges. Reviews reports of past expenditures and usage
rates to prepare budget estimates. Monitors expenditures and
implements plans to reduce or contain costs and expenditures.
- Fills in as replacement for Directors of Auxiliary Services at
college campuses on extended leaves.
QUALIFICATIONS - Education, Training and Experience
- Bachelor’s degree from an accredited college or university in
Business Administration or a related field.
- Five years of work experience in facility maintenance, business
affairs or similar operational areas in higher education.
- Administrative experience in the management of the daily
operations of a college or comparable organization.
- Previous supervisory experience with proven leadership
capabilities.
- A combination of education and experience may be taken into
consideration based on the applicant’s credentials.
- Proficient in the use of Microsoft Office (Word, Excel,
PowerPoint).
- Experience supervising union employees preferred.
- Flexible schedule is required.
Knowledge, Skills and Ability
- Knowledge of facility maintenance industry standards and
practices
- Knowledge of health and safety practices including the storage
of cleaning agents, supplies and hazardous materials
- Knowledge of budget preparations
- Knowledge of supervisory principles and practices
- Knowledge of work order tracking systems used to maximize
execution of facilities maintenance work
- Excellent inter-personal and verbal communication skills
- Excellent written communication skills
- Strong problem-solving skills
- Strong organizational and planning skills
- Ability to work within a culturally diverse environment
- Ability to supervise and direct facility maintenance workers
and service vendors
- Ability to build relationships with employees at all level of
the organization
Salary Range: $80,717 - $82,000
- Offered salary will be determined by the applicant's education,
knowledge, skills and abilities, as well as other factors such as
internal equity.
- Benefits information is found at https://www.ccc.edu/departments/Benefits/
Chicago residency is required for all full-time employees within
six (6) months of hire.
We are an equal opportunity and affirmative action
employer.
Thank you for your interest in City Colleges of
Chicago!
