Director, Campus Technology Support

Director, Campus Technology Support

Georgia State University

Instructional Innovation and Technology

Academic Technology and Service Excellence

Why Work at Georgia State University (GSU)?

Are you ready to help transform lives through academic excellence, innovative technology, research, and strong community partnerships? Georgia State University is ranked among the Top 5 Most Innovative Public Institutions by U.S. News & World Report (2026). As a dynamic research institution, GSU offers a collaborative and intellectually stimulating environment for staff, faculty, and students alike.

Join us in driving digital transformation in higher education and making a meaningful impact on our community. GSU's vibrant culture, career growth opportunities, comprehensive benefits, and core values—respect, integrity, collaboration, and accountability—make it an employer of choice within the University System of Georgia.

What Makes GSU a Great Place to Work?

• Generous benefits, including health, dental, vision, tuition assistance, and retirement plans.
• A knowledge-sharing organization that collaborates with various partners.

Why join our team in the Instructional Innovation and Technology (IIT) Division?

The IIT division is the hub for innovation, supporting learning, student success, research, and economic development. Here's what makes IIT a great place to work:

• Opportunities for professional development and career advancement
• Access to cutting-edge technologies
• A collaborative and creative team culture
• A strong sense of purpose and impact in our work

Position Overview:

Georgia State University's Instructional Innovation and Technology (IIT) division is seeking a highly skilled and motivated Director, Campus Technology Support. Under the general supervision of the Assistant Vice President, Academic Technology and Service Excellence, the Director, Campus Technology Support provides strategic leadership for all endpoint technology services across the university. This role oversees desktop support, classroom technology support, and enterprise device management to ensure reliable, secure, and high-quality technology experiences for faculty, staff, and students. Critical responsibilities include defining service strategies, optimizing operations, and driving innovation in endpoint management and support delivery.

NOTE: This role requires on‑site work. Remote or hybrid work options are not available.

Key Responsibilities

The scope of responsibilities for this position will include but is not limited to the following essential duties:

Strategic Leadership

Develop and implement the vision and roadmap for endpoint services, ensuring alignment with institutional priorities and emerging technology trends.

Endpoint Management Oversight

Govern enterprise device lifecycle management, including provisioning, configuration, security compliance, and retirement of university-owned devices.

Desktop and Classroom Support

Direct teams responsible for desktop support and classroom technology services, ensuring timely resolution of issues and proactive maintenance.

Service Excellence and Performance

Establish and monitor KPIs, SLAs, and CSAT metrics for endpoint services; implement quality assurance programs and continuous improvement initiatives.

Team Leadership and Development

Recruit, mentor, and develop staff across multiple support teams, fostering a culture of collaboration and service excellence.

Stakeholder Engagement

Act as the primary liaison between IT leadership, academic units, and administrative departments for endpoint-related initiatives.

Budget and Resource Management

Plan and manage budgets, staffing models, and resource allocation to support evolving endpoint service needs.

Qualifications:

Minimum Hiring Qualifications:

Bachelor's degree and six years of supervisory/management experience in a related field, or a combination of education and related experience.