Director of Graduate Student Engagement

Job Summary

The Director of Graduate Student Engagement will be an integral part of multiple teams focused on delivering high-quality co-and extra-curricular experiences for incoming and current students within a suite of six distinct MBA and MS Graduate Programs as well as future programs. This person will build and enhance relationships with prospective and current students, and collaborate with admissions and recruitment, academic services, career services and alumni relations in support of seamless onboarding experiences and cohesive and highly satisfactory student experiences.

Duties & Essential Job Functions

1. Supports an exceptional student experience for students across a portfolio of programs.
2. Serves as primary point of contact for students in a portfolio of programs that spans the Executive MBA, MS in Business Analytics, MS in Business, Full-time MBA, and Professional MBA programs and other new graduate programs that may be developed. Introduces mechanisms by which to easily communicate with students across these programs.
3. Plans and leads high-value onboarding experiences for new students.
4. Shapes development initiatives and an overall student experience that aligns with the Neeley brand and helps to differentiate the Neeley graduate experience for students across multiple programs. Explore and implement, as appropriate, student experience/development initiatives to include mentoring programs, professional development programs, coaching and similar offerings.
5. Identifies Class Reps, solicit, disseminate and responds to student feedback, and partner with colleagues to ensure that students receive the information, guidance, support and development they need.
6. Incorporates training and other developmental experiences to help students become strong team members and resolve issues related to team dynamics.
7. Coordinates with related career center teams to ensure that students are knowledgeable about how to leverage available career support resources.
8. Leads and manages all aspects of a portfolio of graduate student organizations, to include the election of student leaders, the development of strategic plans, budget allocations, and ensuring alignment between student organization activities and broader program objectives.
9. Recruits and manages graduate student leaders to help support and lead initiatives.
10. Works in partnership with Neeley’s Director of Alumni Engagement and others to integrate opportunities for meaningful student/alumni engagement.
11. Supports Enrollment Management efforts by supporting the Graduate Recruiting and Admissions team in the implementation of processes, events and related experiences that align with the School’s strategic vision to maximize enrollment management for all Neeley Graduate Programs.
12. Serves as the primary point of contact for deposited incoming students, providing clear and helpful communications regarding key dates and expectations.
13. Exercises strong financial management by ensuring sound fiscal management by determining fiscal requirements and prepares and manages budgets for student services. Manages contracts, payments, financial tracking, and financial controls associated with internal and external events and supplier activities (including catering, leadership development consulting and coaching resources, and external venues).
14. Provides leadership and supervision for two direct reports by allocating responsibilities to ensure that students across a diverse portfolio of graduate programs are supported from a student experience perspective, and providing coaching and development to maximize the effectiveness and engagement of direct reports.
15. Performs other related duties as assigned.

Required Education & Experience

• Bachelor’s degree in business or related field.
• 5 years’ in business and/or university education administration.

Preferred Education & Experience

• Master’s degree in business or related field.

Required Licensure/Certification/Specialized Training

None

Preferred Licensure, Certification, and/or Specialized Training

None

Knowledge, Skills & Abilities

• Knowledge of leadership techniques.
• Skill in oral and written communications.
• Skill in some or all components of Microsoft Office.
• Ability to relate to and effectively counsel graduate business students
• Ability to work collaboratively and lead effectively in a team environment to develop and execute program strategies (design and modify internal processes to continuously improve, develop and manage complex budget, plan and manage multiple events).
• Ability to evaluate educational and leadership development programs and design and implement improvements.
• Ability to effectively manage supplier relationships, negotiate and administer contracts, and ensure quality of goods and services

Physical Requirements (With or Without Accommodations)

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment up to 10 lbs.

Work Environment

• Work is indoors and sedentary and is subject to schedule changes and/or variable work hours.
• There are no harmful environmental conditions present for this job.
• The noise level in this work environment is usually moderate.
• This role is an on campus, in-person position.