Director of Operations and Systems Integration

Department: Zamierowski Institute for Experiential Learning (ZIEL) Simulation Leadership

Position Title: Director of Operations and Systems Integration

Job Family Group: Professional Staff

Job Description Summary: The Director of Operations and Systems Integration will partner closely with the Leadership Team to fulfill the mission and vision of the simulation program. The position is responsible for the overall administration of educational programs in accordance with the simulation program and stakeholder institution accreditation standards. Experience with both the content and process features of all the units of the simulation program (operations team, curriculum team, administrative team, research team) allows for an important coordinating function, as well as providing a critical link of all the supportive units to product delivery.

The Zamierowski Institute for Experiential Learning (ZIEL) is a world class experiential learning center with a vision to transform learning, collaboration, and care. The mission is to co-create simulation-based learning that measurably impacts the most critical problems facing health professions education and care. ZIEL serves as a centralized resource for faculty, trainees, staff, educators, and other subject matter experts from across the University of Kansas Medical Center (KUMC) and The University of Kansas Health System (TUKHS) who are interested in utilizing simulation for education, performance improvement, innovation, and scholarship across disciplines and along the developmental continuum.

The Director of Operations and Systems Integration will join the ZIEL leadership team in strategic oversight and execution of the vision, mission, and strategy of ZIEL. As the leader of the ZIEL business operations unit, this individual will be responsible for the strategic direction and execution of systems and processes that seamlessly integrate the four functional units of ZIEL including business operations, learning and design, technical operations, and applied research and assessment. This includes strategic infrastructure planning for project, technology, and communication management, while also representing ZIEL operations related to data management. This individual will manage and lead the members of the business operations unit. Finally, this director will collaborate with a wide variety of technology and information management teams within KUMC and TUKHS to develop and integrate solutions within and/or using the simulated environment that advance the respective missions of KUMC and TUKHS.

ZIEL is intentionally collaborative and team-based, striving to live the principles of a learning organization. Success relies on seamless integration and synergy across the functional units of ZIEL including business operations, learning and design, technical operations, and applied research and assessment. We believe in creating a welcoming and supportive environment for each unique member of the ZIEL team, as well as all faculty, staff, and participants that visit ZIEL. We hold aspirational work standards and drive, paired with humility and a balanced approach to both professional and personal pursuits. Navigating a dynamic and complex work environment with professionalism, diplomacy, and discretion is expected. A curious and reflective approach to relationships and a passion for personal and team growth through open communication is celebrated. ZIEL continually invests in ongoing staff professional development and encourages new opportunities for growth and development.

The key roles and responsibilities for this position include:

• ZIEL Vision, Strategy and Operations: Contribute as a member of the ZIEL leadership team to steward the vision and mission of ZIEL, specify, implement, and evaluate strategic objectives, develop and implement policies, cultivate synergies and partnerships, ensure alignment across units, and create a psychologically safe learning environment.
• Business Operations: Provide strategic direction and oversight of functional areas including finance, human resources, simulation resource management, coordination and communication, and additional areas like hospitality and technology infrastructure. Assure robust business interruption plans.
• Unit Leadership: Extend the vision and mission through leadership of assigned units, including defining strategic direction, overseeing recruitment, developing onboarding and performance management systems, and supervising direct reports.
• Systems and Technology Integration: Lead strategic infrastructure design for technology and software, ensure integration for data-informed improvements, partner with data science teams, and oversee platforms for simulation data.
• Stakeholder Technology Innovation and Integration: Lead efforts in leveraging simulation for technology initiatives, cultivate partnerships, develop project plans, serve as a link between disciplines, and oversee development of healthcare hardware and applications.
• Simulation Life Cycle: Contribute to all phases including application of evidence-based principles, strategic selection of activities, enhancement of operations, and implementation of program evaluation systems.
• Innovations and Scholarship: Contribute to trends in simulation, participate in quality improvement, advance the science through dissemination, evaluate innovative approaches, and promote the profession.

Required Qualifications:

• Education: Master's degree in a discipline related to healthcare, technology, or information management.
• Work Experience: 5 years in healthcare leadership or management, experience with technical operations, digital tools, data analysis, leadership of cross-functional teams, and maintaining confidentiality.

Preferred Qualifications:

• Work Experience: Experience in health care technologies, curriculum design, and simulation-based education.
• Certifications/License: Active licensure as a healthcare professional.
• Skills: Strong problem-solving, analytical, collaboration, interpersonal communication, detail-oriented, multi-tasking, and leadership skills.