Director of Project Management (Administrative Organizational and Business Effectiveness Director)

The Director of Project Management in the Office of Information Technology plays a critical leadership role at Queensborough Community College, directing a portfolio of campus-wide information technology initiatives that support strategic goals in academic, administrative, and student service functions. Reporting to the Chief Information Officer, the Director provides oversight, planning, and execution of complex technology projects, ensuring alignment with CUNY-wide policies, cybersecurity standards, and procurement guidelines.

The Director manages project staff, engages stakeholders across academic and administrative departments, and ensures timely delivery of technology solutions that support instructional delivery, institutional effectiveness, and student success. This role is central to the College’s ongoing digital transformation and is critical to ensuring the successful management of CUNY-wide technology modernization projects.

Key responsibilities include:

• Lead collaboration of cross-functional teams to deliver projects such as enterprise software implementation, infrastructure upgrades, classroom technology enhancements, and cloud migrations.
• Create and maintain project charters, work plans, risk assessments, budgets, and performance metrics.
• Establish project management standards, tools, and templates for consistent campus-wide execution.
• Enter, maintain, and access information in computer-based systems, such as project management systems, work order systems, inventory and timekeeping systems, and financial systems of various kinds.
• Collaborate with academic and administrative departments to assess needs, set priorities, and define project outcomes.
• Coordinate with University-wide IT leadership and vendor partners to ensure compliance, cost-effectiveness, and interoperability.
• Manage communications, status reports, and governance updates for campus leadership.
• Inspect ongoing projects and collect data on project status for review by management.
• Supervise staff and serve as a mentor for cross-training in IT operations and planning.
• Create and maintain reports and assorted documents for projects.
• Respond to internal or external stakeholders’ queries and consult with campus subject matter experts.
• Maintain reports for projections of refresh cycles and provide periodic reporting to stakeholders.
• Apply project management procedures and standards using appropriate methods and technologies.
• Take initiative to make decisions, resolve problems, work effectively with all levels of faculty and staff constituents, and foster a cooperative and collaborative work environment.
• Arrange and participate, as appropriate, in required project meetings, inspections, and project activities.
• Work non-standard hours as needed.
• Perform other duties as assigned.

Applicants must be legally eligible to work in the United States. Sponsorship will not be offered for this position.

CUNY is an equal opportunity employer and is committed to increasing the diversity of its workforce. It welcomes nominations of, and applications from members of protected groups including minorities, women, veterans and individuals with disabilities, as well as others who would bring additional perspectives to the university’s mission. Candidates with demonstrated commitment to diversity and inclusiveness through their research, teaching and/or service are also encouraged to apply. One of Queensborough Community College’s greatest strengths, and a necessary element of excellence, is the diversity of our community. We strive to attract and nurture a talented and diverse faculty and staff that proudly reflect the unique character of the local Queens community, the most diverse county in the United States.

QUALIFICATIONS

Bachelor's degree and eight years' related experience required.

Preferred Qualifications:

• Master's degree in Information Technology, Business Administration, or a related field
• Project Management Professional (PMP), PRINCE2, Agile certification, or equivalent
• Experience managing large-scale IT projects within higher education
• Familiarity with CUNY procurement, accessibility standards, and data privacy policies
• Excellent communication, change management, and analytical skills

CUNY TITLE OVERVIEW

Leads initiatives to develop and implement improvements to management and administrative practices and systems.

• Serves as a consultant to management in investigating current situations and in identifying the scope of the problem and potential solutions
• Conducts studies and reviews to design organizational or systems improvements, developing appropriate measurements and goals
• Serves as a change management leader in implementing major organizational or systems improvements; develops and executes implementation plans, reporting results and issues to management
• Develops and implements training, communications, ongoing task forces and teams, and other support to maintain and build on results
• Performs related duties as assigned.