Technology Engagement Manager

Technology Engagement Manager

Department: IT Service Management

Part/Full Time: Full Time

Advertised Job Summary

Technology Engagement Manager:Spend your days enjoying one of the most beautiful university campuses in America at the University of South Carolina, located in the vibrant capital city of one of the nation’s fastest-growing states. Join us in revolutionizing the Division of Information Technology as we transform our campus into a cutting-edge technological marvel! As a Gamecock, you will be part of a dynamic, fast-paced, and talented team, while making a significant impact on the technology that powers our university and creates a #1 ranked first-year experience for our students. Enjoy an urban setting while showcasing your expertise and contributing to the next chapter of our university’s remarkable story.

About the Role:

The Technology Engagement Manager serves as a strategic partner and primary liaison between The USC System’s academic and administrative units and the Division of IT at the University of South Carolina. This role ensures all units are well-supported in aligning their technology needs with institutional IT standards, strategic priorities, and compliance requirements. A core function of the position is to guide customers through the IT Purchasing Portal, which is designed to streamline and improve transparency in IT procurement. The Technology Engagement Manager ensures that IT purchases are properly submitted through the portal for review, helping units navigate the process efficiently and effectively.

Key Responsibilities:

• Guide customers in developing strong, strategic, and well-prepared requisitions. You’ll advise on required documentation, recommend valuable supporting information, and help navigate decision pathways to ensure efficient, high-quality outcomes.
• Develop deep insight into each unit’s goals, operations, and challenges, becoming a trusted advisor across the organization. You’ll foster collaborative relationships both horizontally and vertically, driving alignment and shared success.
• Collaborate with system leaders to identify and articulate the technology, talent, and capability investments that will advance academic, administrative, and research excellence

What We’re Looking For:

• A strategic relationship-builder who can quickly understand diverse unit needs and translate them into actionable plans and well-structured requisitions.
• A trusted advisor with strong judgment and organizational savvy, capable of navigating complex decision pathways and influencing stakeholders at all levels.
• A collaborative partner who communicates clearly and confidently, and can align technology, talent, and capability investments with institutional priorities.
• A proactive, solutions-oriented professional who thrives in a dynamic environment and is motivated by advancing academic, administrative, and research excellence.

Minimum Qualifications (Classified and Unclassified positions)

Preferred Qualifications

• Master’s degree in Information Technology, Business Administration, Higher Education Administration, Public Administration, Organizational Development, or a related field.
• Experience working in higher education, particularly at an R1 or comparably complex research institution, with familiarity in academic, administrative, and research operational needs.
• Professional certification(s) aligned with relationship management, governance, or project leadership, such as:
  • BRMP® or CBRM® (Business Relationship Management Professional)
  • ITIL® Foundation or higher
  • Prosci® or other change management certification
  • PMP®, CAPM®, or PgMP®
• Demonstrated experience coaching campus or organizational leaders in articulating strategic technology needs, aligning priorities, and planning capability roadmaps.
• Experience in IT procurement processes, purchasing governance, contract review, or technology intake and evaluation.
• Skill in organizational change management, including end-user engagement, communications planning, and adoption support.

Knowledge/Skills/Abilities

• Knowledge of IT procurement processes, vendor evaluation, contract considerations, and technology acquisition lifecycle.
• Understanding of higher education operations, including academic, administrative, research, and compliance environments.
• Familiarity with information security, data privacy, accessibility (e.g., WCAG/Section 508), and risk assessment requirements related to IT systems.
• Relationship-building and collaboration skills to engage faculty, staff, researchers, executives, and IT professionals across a distributed campus environment.
• Strategic thinking and planning skills to help partners articulate needs, identify opportunities, and develop multi-year roadmaps.
• Communication skills—written, verbal, and presentation—to convey complex topics clearly to diverse audiences.
• Process improvement skills, including workflow analysis and designing enhancements for efficiency and transparency.
• Change management skills, including stakeholder engagement and supporting adoption of new technologies or processes.
• Ability to work independently and collaboratively, managing multiple relationships and priorities simultaneously.
• Ability to maintain confidentiality and handle sensitive information with professionalism.