"Director of Records, Graduate and Professional Studies"

Director of Records, Graduate and Professional Studies

Posting Number: R0004213

Location: Mission Valley Campus - San Diego, CA

PLNU is a Christian liberal arts university in the evangelical, Wesleyan tradition, offering quality undergraduate, graduate and professional programs. We provide higher education in a vibrant Christian environment where minds are engaged and challenged, character is modeled and formed, and service is an expression of faith. PLNU is an institution that is committed to reflecting the rich diversity of God's kingdom. We therefore encourage applications from culturally diverse candidates.

Benefits:

We are pleased to offer attractive benefits and resources. This includes benefits such as health, dental, tuition benefits for employees and dependents, competitive retirement matching, vacation and sick time, and 15 paid holidays per year. In addition, we have many opportunities to engage with our community including staff chapel and a robust wellness program.

Job Summary:

PLNU is seeking a collaborative and strategic Director of Records for Graduate & Professional Studies to lead all aspects of student registration and academic records operations. This role provides leadership for records compliance, registration systems, academic policy execution, and student lifecycle processes while building strong partnerships across the University. The Director will oversee a high-impact team that supports students from admission through degree conferral with excellence, integrity, and care.
Provide dependable and professional in-person administrative and student support.
This position is eligible for a hybrid work arrangement working both in-person and remotely.

Salary:
Pay range $ 70,304 - $70,791
Actual salary offered is determined by the candidate's experience, education, skills, and other factors, including internal equity and university funding resources.

Job Status:
Full time

What We're Looking For:

• Extensive experience in university academic records, registration, and FERPA compliance
• Proven leadership experience managing professional staff in a higher education environment
• Strong knowledge of degree audits, transcript evaluation, graduation clearance, and academic policy
• Experience with student information systems and reporting tools (Workday experience is a plus)
• Demonstrated ability to translate institutional priorities into operational plans
• Strong analytical skills with the ability to use data to drive improvement
• Collaborative leadership style with strong relationship-building skills across campus
• Knowledge and experience working with a diverse population is preferred

What You'll Be Doing:

• Lead all Graduate and Professional Studies records and registration operations, including transcripts, degree conferral, enrollment verification, academic status changes, and graduation eligibility
• Serve as the official custodian of University academic records for Graduate and Professional Studies, ensuring accuracy, integrity, security, and regulatory compliance
• Supervise and develop Records staff, providing leadership, coaching, and performance management
• Oversee grade processing, changes, and incomplete grade monitoring in partnership with faculty and academic leadership
• Manage academic scheduling for Graduate and Professional Studies programs and additional campuses
• Lead production of the academic calendar, catalog, course schedules, and sub-sessions
• Partner with Academic Affairs, Student Financial Services, Financial Aid, Admissions, Advising, IT, and Student Success to ensure seamless student processes
• Oversee federal and National Student Clearinghouse reporting and compliance
• Respond to subpoenas and legal requests for student records in coordination with University legal counsel
• Maintain current knowledge of federal regulations, best practices, and emerging technologies in academic records and registration

Qualifications:

• Bachelor's degree required; Master's degree preferred
• Minimum of five years of professional experience in post-secondary records, registration, or a closely related field, including supervisory responsibility
• Demonstrated leadership, organizational, and operational management experience
• Extensive knowledge of FERPA and federal regulations governing academic records
• Strong planning, communication, and interpersonal skills
• Demonstrated ability to lead complex processes with a high degree of accuracy and accountability
• Evidence of Christian commitment and active church involvement. In addition, staff agree to live in agreement with PLNU's Community Life Covenant.
• The job offer is contingent on the successful completion of a background check. PLNU will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local 'Fair Chance' laws.

Physical Requirements:

• Work is primarily sedentary and may require sitting, standing, bending, or stooping for extended periods of time
• Use of computer equipment including keyboard, mouse, and monitor
• Vision to read documents, email, and reports on paper and computer monitor
• Ability to communicate effectively in person and by phone
• Ability to lift up to 25 pounds as needed
• Ability to travel to multiple campus sites in San Diego County