"Assistant Registrar – Academic Operations Systems"

Job Summary

The Assistant Registrar for Academic Operations Systems is responsible for administrative functions in the Registrar’s Office related to the ongoing implementation, maintenance and testing of the Registrar specific software tools, including onboarding and continuing support for the Coursedog Academic Operations platform. This includes responsibility for maintaining security and system integrations, creating reports, monitoring analytics, and identifying areas of need for enhancement.

Duties & Essential Job Functions

1. Oversees training, implementation, ongoing support, report creation, and all other functions related to Registrar specific software tools, with a specific focus on support for the Coursedog Academic Operations.
2. Leads trainings for all system users (internal and external) within Registrar specific software tools. Develops, updates, and organizes guides, training sessions, policies, and resources related to system navigation, functionality, security, and best practices for all system modules and functions.
3. Ensures the resources generated for Registrar specific software are made easily visible, available, and useful to various users (via sources such as the department website, departmental communications, and email).
4. Oversees communication and promotion related to new and existing functionality and modules within Registrar Office software.
5. Serves liaison with TCU’s Information Technology team and various Software providers for software upgrades, integrations, and service issues. Oversees software integration with PeopleSoft and ensures all software modules are maintained.
6. Serves as the primary point of contact within the Registrar’s Office for various external departments needing system assistance or system specific reports.
7. Assists various users of Registrar supported software by responding to questions, troubleshooting day to day issues, and making recommendations for policies and changes to prevent reoccurring concerns.
8. Designs, develops, and updates workflows and custom and ad-hoc reports from Registrar supported software tools including Coursedog Academic Operations.
9. Assigns and maintains user security access and role assignments within applicable software.
10. Works cooperatively with other technology personnel to ensure Registrar Office operations are working efficiently, adequately using technology and software resources, and maintaining a high standard of support for software users.
11. Stays informed of current industry trends in Registration software and software capabilities to make informed strategic recommendations to Registrar Office leadership.
12. Performs other related duties as assigned.

Required Education & Experience

• Bachelor’s degree.
• 2 years’ experience in a higher education environment supporting users with software applications

Preferred Education & Experience

• Prior experience with Coursedog or similar academic operations platforms
• Master’s degree

Required Licensure/Certification/Specialized Training

None

Preferred Licensure, Certification, and/or Specialized Training

None

Knowledge, Skills & Abilities

• Knowledge of problem-solving techniques.
• Knowledge of customer service techniques.
• Knowledge of basic research techniques.
• Knowledge of diversity, equity and inclusion in a college setting.
• Knowledge of academic and co-curricular college life at a highly selective, competitive institution.
• Knowledge of FERPA and academic compliance standards.
• Skill in working collaboratively with high demand stakeholders.
• Skill in effective written and verbal communications.
• Skill in the use of Microsoft Office, to include Word, Excel and Outlook.
• Skill in strong, independent judgement, initiative and critical thinking.
• Ability to manage multiple projects and meet deadlines.
• Ability to review and validate information.
• Ability to work independently.
• Ability to stay abreast of changes in FERPA compliance standards.
• Ability to maintain strong attention to detail.
• Ability to establish and maintain databases.
• Ability to design and write queries or reports.

Physical Requirements (With or Without Accommodations)

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment up to 10 lbs.

Work Environment

• Work is indoors and sedentary and is subject to schedule changes and/or variable work hours.
• There are no harmful environmental conditions present for this job.
• This role is an on-campus, in-person position.
• The noise level in this work environment is usually moderate.