"Director of Student Accounts"

Job Details

Chatham University welcomes your interest in employment opportunities and encourages you to review open positions. Please note that Chatham does not accept unsolicited applications.

Job Summary:

The Director of Student Accounts (Director) leads the Student Accounts Office, a department which plays a critical role in financial administration and student services. The primary role of the Director is to maintain the accuracy of student tuition and fee accounts and oversee the billing process to ensure timely and accurate billing statements for students. The Director is responsible for reviewing tuition and fees and approving account adjustments and accurate student refunds. In addition, the Director will act as cashier for all operational receipts and disbursement of all financial aid funds. The Director is the expert institutional resources for all student account-related policies and procedures as well as compliance with Federal and State guidelines. The Director will collaborate with other areas to implement and improve processes and procedures that increase service to students and strengthen administrative operations.

Responsibilities:

• Maintains the accuracy of student tuition and fee accounts and oversees the billing and receipt process to ensure timely and accurate billing statements for students. Responsible for all students’ accounts (full-time, part-time, non-degree, certificate, VA, and other specialized populations).
• Ensures that all University funds, including student payments, chargebacks, government checks/drafts, receipts from financial institutions and other sources are properly accounted for and deposited into the prescribed bank account in a timely manner. Reconciles all General Ledger accounts assigned to the Student Account’s Office.
• Maintains policies and procedures related to Student Account Office and receivables.
• Supervise and lead the staff in the office by providing excellent management, training, and support. Ensures office coverage and excellent customer service.
• Counsels and advises students regarding the tuition and fee payment process and options available to discharge the financial obligation including but not limited to payment plans, student loans and personal payment arrangements with the University. Provides assistance with customer service, parent/student interactions and dispute resolution.
• Keeps informed of updates/patches regarding student information system(Anthology/WorkDay) and payment system(TouchNET) and leads oversight and management of updates in collaboration with IT. Troubleshoots and resolves issues related to the student side of the system. Builds and tests tuition and fee assessment for each semester. Coordinates with Information Technology as it relates to reporting, Compliance, 1098T tax reporting, and third-party vendor integration.
• Assists the Controller with financial reporting, audit preparation, and maintaining appropriate internal controls.
• Partners collaboratively with other University offices and directs resources to student financial policies as appropriate.
• Maintains excellent control of departmental budget, consistently looking for ways to reduce costs without sacrificing service.
• Other duties as assigned.

Knowledge, Skills and Abilities:

• Leadership competencies are required; three years supervisory experience preferred.
• Technical system skills and high level of technical proficiency is required.
• Excellent quantitative analytic skills, writing and clear communication skills, demonstrated organization and leadership skills.
• Ability to perform with a high degree of diplomacy, confidentiality, and professionalism required.

Minimum Qualifications:

• Bachelor's Degree in Business Administration, Accounting or Finance.
• Required skills include: working knowledge of accepted accounting/bookkeeping principles and methods and terms, preferably with an emphasis on college and not-for-profit accounting.
• Knowledge of computer applications and terms regarding funds accounting.
• Must possess a high level of knowledge related to Federal and State rules and regulations.
• This position requires a minimum of three to five years of experience in accounting and regulations. Customer service, student accounts, and understanding of technical systems preferred.

Work Environment:

This position works within an on-site office environment. Some evenings and weekends required. Chatham University strives to promote a campus environment that understands and embraces multiculturalism while increasing individuals' intercultural competence. We actively work to build and sustain a diverse and culturally vibrant campus, which promotes employee and student success and retention. Learn more at: https://www.chatham.edu/mission-and-values/diversity-and-inclusion/index.html Chatham University is an Equal Opportunity Employer with a strong commitment to diversity, inclusion, and equity. Persons of color, women, veterans, individuals with disabilities, and members of other underrepresented groups are highly encouraged to apply. Chatham University does not discriminate on the basis of race, color, religion, gender, gender identity, gender expression, sexual orientation, age, or national origin.