"Dispatcher, Penn Transit Services"

Job Details

Dispatcher, Penn Transit Services

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title
Dispatcher, Penn Transit Services

Job Profile Title
Dispatcher

Job Description Summary
Reporting to the Operations Supervisor for Penn Transit Services, the Dispatcher plays a critical role in coordinating the daily operations of Penn's comprehensive transportation system. This position ensures the safe, reliable, and timely movement of passengers during daytime, evening, and late-night service hours within defined boundaries. The Dispatcher receives and routes requests for vehicular escorts, actively coordinates resources across multiple transit services, and delivers responsive, accurate customer assistance to riders seeking information about schedules, policies, and procedures.

Job Description

Job Responsibilities

• Receive, prioritize, and dispatch requests for vehicular escorts during evening and late-night service hours.
• Coordinate shuttle operations with all Penn Transit Services programs-including PennBus, Penn Accessible Transit (PAT), Penn Charter, Penn Crew Transportation, and AM Transportation-through dynamic allocation of staff and vehicles to meet service demand.
• Provide accurate, courteous assistance to customers seeking information on Penn Transit Services regulations, policies, and procedures.
• Maintain responsibility for all radio equipment, ensuring proper use, care, and secure storage in the central dispatch location at the end of each shift.
• Ensure the PTS Operations Center, escort vehicles, keyboxes, and related facilities are properly secured at the end of the final shift each night.
• Complete the "Daily Log Book" accurately at the end of the last shift each night.
• Perform other duties as assigned.

The initial shift for this position is Monday-Friday from 2:00 AM to 10:30 AM.

Qualifications

• High school diploma or GED required.
• Previous dispatch or logistics experience preferred.
• Strong customer service experience required.
• Must maintain and possess a valid Class B Commercial Driver's License (CDL) from the state of residence within 90 days of hire. Passenger Endorsement required; Air Brake Restriction must be removed.
• Must maintain a valid U.S. DOT Medical Examiner's Certificate.
• Experience with Microsoft Word, Excel, and dispatching software preferred.

About Penn Transit

Penn Transportation and Parking Services, a department within the Division of Business Services, delivers a wide range of essential mobility services to the Penn community. The department is dedicated to providing superior service that is safe, convenient, sustainable, and accessible for all who come to this world-renowned institution to work, study, and visit.

Penn Transit Services operates an integrated transportation network that offers effective, efficient, and safe transit within specific service boundaries-at no cost to riders with a PennCard. The system supports the daily movement of the University community and accommodates more than 100,000 passengers each year through its robust combination of shuttle, bus, accessible transit, and charter services.

For more information about Penn Transit Services, visit Penn Transportation & Parking

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
Business Services

Pay Range
$16.83 - $21.50 Hourly Rate

To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/Penn-Transit-OPS-Center/Dispatcher--Penn-Transit-Services_JR00114990