EMSA Centralized Services Receptionist

Company: Coppin State University

Job Location: Baltimore, 21216

Category: Administrative Assistants

Type: Full-Time

Job Number: JR101224

Job Posting: JR101224 EMSA Centralized Services Receptionist (Open)

Department: Student Affairs, JM

Position Type: Non-Regular Fixed Term (Fixed Term)

Open Date: 09-25-2025

Close Date: 10-16-2025

$24.04 per hour

Job Description: The EMSA Centralized Services Receptionist staff works to provide excellent customer service to inquiries into many Enrollment Management and Student Affairs offices including the Office of Admissions, Financial Aid, and Records and Registration. The staff provides high-quality information and support to students and prospective students about Coppin State University. This position requires a flexible schedule and may require scheduling on nights or weekends.

Responsibilities:

• Answer incoming in-person inquiries and calls received through the Call Center within Centralized Services and assist parties with questions related to any of the departments within the Division of Enrollment Management and Student Affairs.
• Responds to inquiries from in-person walk-up, phone, live chat, and emails.
• Maintains a log of received phone calls and inquiries.
• Assists students and other callers with information on navigating Coppin systems and accomplishing some basic administrative functions.
• Triages issues and directs inquiries to the most appropriate area for follow-up.
• Maintains a relationship with staff in the division to be aware of changes and upcoming items needed attention.
• Coordinates with departments across the division to best support student service.
• Conduct call campaigns as needed to assist with registration, admissions, and other divisional efforts.
• Navigates student systems to provide basic information to student callers on admission status, current student status, and basic financial aid information.
• Continuously reviews and updates information on department offerings to provide up-to-date information.
• Troubleshoot issues and track resolutions for inquiries received.
• Perform other duties assigned.
• Reports repeated issues and patterns for further investigation and process improvement.
• Keep abreast of the legal guidelines regarding confidentiality and privacy such as FERPA, HIPAA, etc.
• Participate in Divisional sponsored programs and events.
• Other duties as assigned.

Minimum Qualifications:

EDUCATION

• High School degree
• Associates degree or some college in progress, preferred

EXPERIENCE

• Minimum of two years of customer service experience, preferred in an educational setting.

KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent verbal and written communication skills
• Strong organizational and administrative skills
• Ability to work well with internal and external constituents
• Ability to handle all situations with tact and diplomacy
• Ability to complete tasks in a timely manner
• Ability to sit for extended periods of time
• Use of Microsoft Office technology suite (Outlook, Word, Excel, etc.)

Conditions of Employment:

• Ability to lift and carry small parcels, packages, and other items as needed.

Additional Job Information:

BENEFITS SUMMARY

Contractual employees are eligible for limited benefits. Please see the link below to view the benefits that Coppin State University has to offer.

https://www.coppin.edu/benefits

Coppin State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, ethnicity, national origin, ancestry, religion, gender, sexual orientation, gender identity, genetic information, marital status, pregnancy, age, disability status or veteran status. View the EEOC Know Your Rights poster for more information regarding your rights under the law.

If you experience difficulties utilizing the online application system or you require reasonable accommodations during any part of the pre-employment process, please contact Human Resources at AskHR@coppin.edu. Please note that only inquiries regarding a request for reasonable accommodation or system issues will be responded to when contacting this e-mail account. Reasonable accommodation will be considered on a case-by-case basis.