"Endpoint Support Analyst"

Endpoint Support Analyst

Company: Auburn University

Job Location: Auburn University, 36849-5207

Category: Network/System Administrator

Type: Full-Time

Requisition Number: S4971P

Home Org Name: Engineering Administration

Division Name: Samuel Ginn Col of Engineering

Job Class Code: MA35/MA36

Appointment Status: Full-time

Limited Term: No

Job Summary

Are you an IT professional with a passion for finding creative solutions that support cutting-edge research with real-world impact? Do you have a driving sense of curiosity, interest in experimenting, and a motivation to learn?

If that's you, we invite you to join the College of Engineering's collaborative IT team where you can personally contribute to life-changing research implementing and supporting a complex client and server network made up of Windows, Mac and Linux systems distributed across multiple buildings and sites. The Engineering Network Services department supports academic and research needs of students, researchers, faculty and staff within the College of Engineering. The department provides support for over 3,000 endpoints and 200 servers. The environment is homogenous - using Active Directory, LDAP, commercial and open source technologies to present seamless access from any platform to files and services. Support includes interaction with end users, participation in complex internal projects as well as collaboration with other IT units on campus.

7 Reasons Why You'll Love Being an IT Endpoint Analyst at AUBURN:

• On-site role in the heart of our beautiful campus working with a supportive team
• Work/life balance is a priority! No travel is required
• Careers in Higher Education are reliably stable
• Competitive retirement plan and benefits
• Generous leave (including two weeks off during the holidays!)
• Paid parental leave
• Tuition waiver for yourself and your dependents

The IT Endpoint Associate/Analyst position, under supervision, provides consultative and technical support services to campus constituents to ensure timely problem resolution, system/data access, and optimal system performance. Provides support for client desktop, mobile computing, and client/server technology to include, but not limited to, installing and configuring computer hardware for clients, installing and configuring software on endpoints and servers, troubleshooting technology problems, and recommending hardware and software appropriate for its intended use. Automates and documents solutions and processes. Works with other IT team members on a wide variety of departmental infrastructure projects.

Essential Functions

• Daily support and troubleshooting of end user issues. Requests arrive via email, phone or in-person. Deliver courteous attention to the needs of students, faculty, researchers and administrators in a large, complex client and server network.
• Working closely with other team members on short and long term projects, implementing innovative solutions, modernizing operations and addressing complex problems, development of new applications, resources and tools.
• Task automation and development of high-quality documentation and standard operating procedures.
• Support of virtualization technologies with end users and within the server infrastructure.
• Recommend, troubleshoot and replace computer hardware, understanding user requirements and communicating with hardware vendors as needed to resolve issues.
• Deploy operating systems and a wide variety of software packages to endpoints (Windows, Linux and Mac). Support of software licenses. Troubleshoot software issues and work with software vendors as needed.
• Use an understanding of network fundamentals (switching, routers and firewalls) to troubleshoot connectivity and assure network security.
• Performs other related duties as assigned by the supervisor

Why Work at Auburn?

• Life-Changing Impact: Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world.
• Culture of Excellence: We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education.
• We're Here for You: Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.
• Sweet Home Alabama: The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.
• A Place for Everyone: Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.

Ready to lead and shape the future of higher education? Apply today! War Eagle!

Minimum Qualifications

Endpoint Support Associate:
High school diploma and 8 years of experience OR
Associate's degree and 4 years of experience OR
Bachelor's degree and no experience

Endpoint Support Analyst:
High school diploma and 11 years of experience OR
Associate's degree and 7 years of experience OR
Bachelor's degree and 3 years of experience

Scope of experience: Relevant IT experience in a service environment or university setting

Minimum Skills and Abilities

• Understanding of network fundamentals including switching, routing, host firewalls and VLANs.
• Experience with vulnerability management, installing patches and system updates on Windows networks.
• General knowledge of information technology concepts and terminology, desktop OS and supported software applications and fundamental troubleshooting techniques.
• Excellent communication skills both written and verbal for documenting technical solutions and communicating technical information to a non-technical audience.

Desired Qualifications

• Relevant IT experience in the administration of distributed computer systems, preferably in a university setting.
• Basic understanding of the business environment of a large university system including its policies, and its operating procedures.
• Programming experience for task automation with programing languages like python, powershell and bash
• Experience with enterprise level virtualization such as Vmware, HyperV or Proxmox
• Patch and update management with Windows, MacOS and/or Linux
• Expertise with task sequence-driven OS deployment frameworks (MDT, Microsoft Configuration Manager), along with experience building application deployment packages using the PowerShell Application Deployment Toolkit (PSADT). Working knowledge of PDQ products for application distribution.
• Experience with Mac management in an enterprise environment
• Proficiency with Active Directory, Group Policy design and deployment on Windows networks.
• Experience or knowledge of Intune/EntraID management of Windows systems
• Knowledge of helpdesk ticketing systems and experience with computer support practices.

Salary Range: $43,610 - $81,190

Job Category: Information Systems/Technology

City position is located in: Auburn

State position is located: Alabama

Equal Opportunity Compliance Statement

It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit their website to learn more.

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