"Telecommunications Analyst I (Collaboration Engineer)"

Position Summary

Rutgers, The State University of New Jersey, is seeking a Telecommunications Analyst I (Collaboration Engineer) for the Telecommunications department within the Office of Information Technology.

Reporting to the Manager of the OIT-Enterprise Infrastructure Service Delivery Video Collaboration Group, the Telecommunications Analyst I provides engineering support for the Cisco Unified Communications and USB based Platforms, which provides service across all campuses. The position assists in designing, configuring, installing, managing, and troubleshooting video conferencing hardware and software. This position also supports and utilizes add-on applications to include Core Monitoring Systems, Webex, Teams, and Zoom monitoring. This position is responsible for developing positive relationships with departmental clients and supporting the mission and values of the Office of Information Technology – Enterprise Infrastructure Service Delivery.

Among the key duties of this position are the following:

• Assists with the Rutgers Unified Communication endpoint maintenance, upgrades, and expansions.
• Participates in and oversees site assessment and system staging, testing and deployment while working closely with other OIT staff members and technicians.
• Meets with and provides guidance to university departments regarding their unified communications needs while offering and implementing technical solutions.
• Prepares and provides project and equipment information including cost estimates to the departmental clients.
• Effectively utilizes network testing equipment for troubleshooting.
• Monitors and utilizes Unified Communications monitoring tools.
• Updates documentation and reports as required.
• Provides onsite support as well as training to end-users and departmental staff in NJ.
• Understands and adheres to Rutgers' compliance standards as they appear in RBHS's Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy.
• Performs other related duties as assigned.

Minimum Education and Experience

• Bachelor's degree in a technical field. Equivalent education, experience and/or training may be substituted for the degree requirements.

Physical Demands and Work Environment

• Standing, sitting, walking, talking or hearing.
• No special vision requirements.
• Ability to remove and replace ceiling tiles, and work above the ceiling.
• Ability to move computer and fax equipment, desks and furniture to access wall outlets.
• Ability to lift and carry 60lbs and climb a 6-foot ladder.
• Ability to operate hand and power tools as they relate to the installation of 32–98-inch wall mounted displays.
• Ability to lift and mount 60lbs displays on walls.
• Ability to work in tight spaces and be able to pull and punch down cabling.
• Desk work requires use of a computer, sitting or standing at desk.
• Willing to travel, when necessary, to sites throughout New Jersey for business demands.
• Office environment.
• Moderate Noise.