Engagement Coordinator

Newcastle University - NIHR Innovation Observatory (IO)

We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.

The Role

The Engagement Coordinator(s) will play a key supporting role within the Engagement team, enabling effective delivery of strategic partnership and stakeholder engagement activities across the Innovation Observatory. Working closely with the Strategic Partner Coordinator and the Communications and Marketing Manager and across our internal portfolio teams, the postholder will contribute to ensuring that engagement efforts are well-organised, insight-driven, and aligned with the organisation's strategic objectives.

This is a hands-on administrative role requiring excellent attention to detail, time management, and communication skills. The postholder(s) will take responsibility for maintaining and updating the organisation's Customer Relationship Management (CRM) system, ensuring data accuracy and supporting the tracking of engagement and relationship development. They will provide logistical and administrative support for the Innovation Observatory's engagement related meetings, workshops, and events, including those hosted in partnership with our external partners.

The Engagement Coordinator(s) will also support financial processes related to partnership activities, including the processing of reimbursements (e.g., payments to public contributors and community organisations), and contribute to internal monitoring and reporting by collating and presenting engagement data.

The postholder(s) will work collaboratively across multiple teams and job families, acting as a key link in enabling cross-sector engagement and ensuring that operational systems are functioning efficiently to support the organisation's long-term goals. The role will report to either the Communications and Marketing Manager or the Strategic Partner Manager.

The post is full-time, fixed-term until 31st March 2031.

Informal enquiries should be directed to Dominic Lamb (dominic.lamb@newcastle.ac.uk) or Professor Dawn Craig (dawn.craig@newcastle.ac.uk).

To apply for this role, please submit a CV and covering letter with your application.

Qualifications

• Educated to 'A' level/HNC standard or significant experience in a similar role.
• Certification or formal training in CRM software (e.g., Dynamics, Salesforce, etc.) (Desirable).
• Financial administration training or experience of using procurement / payment systems (Desirable).