"Enquiries Officer"

Enquiries team

Graduate Research School

• Make a difference for HDR candidates every day by providing accurate advice and friendly support across phone, email, and in-person enquiries.
• Base salary will be in the range $83,776 - $93,121 + 17% Superannuation (HEW Level 5)
• Full-time, Permanent role based at our renowned St Lucia Campus

About This Opportunity

We’re looking for a client-focused superstar to join our friendly, collaborative team and make a real impact on the HDR candidate experience at UQ.

As an Enquiries Officer, you’ll deliver outstanding service over the phone and by email, as well as in person, provide accurate advice, smooth HDR candidate support, and help drive continuous improvements across our processes and systems.

Key responsibilities will Include:

• Using a client management system, provide timely, accurate, and friendly information to prospective and current HDR candidates, staff, and stakeholders in line with university policies and legislation.
• Liaise and collaborate effectively with colleagues across the Graduate Research School, providing support and/or expertise as required.
• Assist with coordination and preparation of self-service knowledge material; review webpage information to identify gaps, issues, and inconsistencies; and provide input to the onboarding of new team members.
• Support front-of-office operations when required to cover other team members’ reception roles, welcoming visitors and handling walk-in enquiries.
• Carry out administrative and other duties as directed within the scope of the role.

About UQ

As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world.

Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community.

Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:

• Up to 26 weeks paid parental leave/paid primary care leave
• 17% superannuation contributions + 17.5% annual leave loading
• Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight
• Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family
• Career development opportunities –access to exclusive internal-only vacancies and our Study for Staff program
• On campus childcare options
• Affordable parking (from just $6.40 a day)
• Salary packaging options

About You

• Holds an undergraduate degree in a relevant field or brings an equivalent mix of education and practical experience.
• Has a strong understanding of HDR administration processes or the ability to quickly learn and adapt.
• Demonstrates excellent attention to detail, accuracy, and the ability to effectively prioritise tasks.
• Possesses outstanding communication skills, with empathy and the ability to connect with candidates from diverse backgrounds, senior academic staff, and Graduate Research School colleagues.
• Thrives in a collaborative environment while exercising initiative, judgment, and the ability to work independently.
• Demonstrates strong critical thinking skills with the ability to analyse problems, provide informed advice, and continuously improve processes and workflows.

Appointment to this role is subject to the successful completion of relevant pre-employment checks, which may include verification of the right to work in Australia, qualifications, criminal history checks. This may also include checks relating to gender-based violence matters or other integrity and conduct requirements.

You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment.  

Want to Apply?

We welcome applications from all individuals and are committed to an inclusive and accessible recruitment process. To be considered, please ensure you upload:

• Resume
• A cover letter summarising how your background aligns with the 'About You' section

Our strength as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent, particularly from Australia’s First Nations Peoples. If you require an alternative method to submit your application due to accessibility needs or personal circumstances, please contact talent@uq.edu.au.

Other Information

UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.

Applications close Tuesday 24 March 2026, 11.00pm AEST (R-61689).