"Enrollment Services Generalist"

Position Summary

An entry level blended position responsible for duties and responsibilities within the areas of Enrollment Management for credit and non-credit students.

Required Knowledge, Skills, and Abilities

• Knowledgeable of the purpose of community colleges and the vision of Dallas College.
• Knowledgeable about admissions, records, and other enrollment management functions.
• General knowledge and experience in working with student success programs.
• Advanced knowledge of computer technology and software applications to conduct various enrollment processes.
• Ability to work as part of a team and be flexible to contribute to the success of the College community.
• Able to assist students with admissions and other enrollment requirements.
• Demonstrated oral and written communications skills to interact with a wide range of individuals within the Dallas College community network.
• Strong knowledge and experience providing effective customer service.
• Excellent interpersonal skills and the ability to communicate effectively, verbally and in writing, complex ideas and information to a variety of stakeholders/constituents within the Dallas College community network related to career and academic requirements.

Physical Requirements

Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities.

Minimum Qualifications

• Associate degree or higher.
• Two (2) years of experience in a higher education setting with demonstrated experience in admissions and/or records.
• Official transcript will be required.
• Bilingual or multilingual skills preferred.

Will be subject to a criminal background check. Some positions may be subject to a fingerprint check.

Key Responsibilities

• Process and scan incoming mail and documents required for enrollment processes such as transcripts, immunization records, and other related information.
• Review and analyze required supporting documents to process actions and appropriately update the College's Student Information System.
• Provide general information to students regarding numerous topics including admissions and enrollment, residency, Texas Success Initiative, English as a Second Language programs, international students, and general student services.
• Process students' transcript requests, enrollment verifications, and other general requests made by students.
• Adhere to strict confidentiality guidelines.
• Provide telephone and front-counter support to Enrollment Management when necessary.
• Provide support of admissions and enrollment efforts in collaboration with the entire College community.
• Ability to maintain effective communication between students and faculty within the College and external community stakeholders.
• Ensure that appropriate and timely follow-up is made with applicants as they move through the enrollment process.
• Ability to utilize technology to access data, maintain records, and generate reports and communicate with others.
• Ability to interpret, articulate, and implement a variety of regulations, policies and procedures pertaining to Admissions to ensure compliance with Dallas College, state and federal requirements.
• Knowledge of the key interactions between the functions of Student Success (Admissions & Registrar) and Academic Affairs (Curriculum & Instruction)
• Completes required Dallas College Professional Development training hours per academic year.
• Performs other duties as assigned.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.

About Us

Since 1965, Dallas College, formerly Dallas County Community College District, has served more than three (3) million students. Comprising seven campuses located around the Dallas/Fort Worth area, we are one of the largest community college systems in the state of Texas. We strive to be a leader in the community college space, placing students at the center of everything we do.

Dallas College is committed to cultivating an environment of opportunity and belonging for all students and employees. We recognize that the Dallas College workforce, and the diverse talent that stems from it, is directly linked to our success. We are part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of any protected attribute, including race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression, veteran status, pregnancy or any other basis protected under applicable law. In accordance with applicable law, Dallas College will make reasonable accommodations for applicants and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Preferred experience/skills

Prior experience with determining residency status is a plus. Position will require the ability to work independently and communicate with staff members at different locations.

Weekly Work Hours 40
Compensation Range N04-PT
Hourly Rate $23.78 Hourly
FLSA United States of America (Non-Exempt)
Position Type Staff
All Job Postings will close at 12:01 a.m. CT on the specified Closing Date.
Category Admissions and Enrollment
Type Full-Time