Enterprise Software Administrator

Job Summary

The Enterprise Software Administrator is responsible for providing primary support and troubleshooting for enterprise applications, ensuring reliable performance across on-premises and cloud environments. This role installs, configures, maintains, patches, and upgrades applications in multi-platform environments, while monitoring systems and resolving issues to minimize service disruptions. The position manages daily service tickets, maintains technical documentation, and supports change management and testing activities. The Enterprise Software Administrator collaborates with information security partners to ensure applications align with university standards and policies, explores automation and integration opportunities to improve efficiency, and continuously enhances internal processes to improve application performance, quality, and customer experience. The role also requires ongoing professional development and staying current with emerging technologies to support organizational needs.

Essential Job Functions

• Provide primary troubleshooting and ongoing support for enterprise applications to ensure system availability and performance.
• Install, configure, maintain, patch, upgrade, and monitor on-premises and cloud-based applications on multi-platforms.
• Manage and resolve service requests by reviewing and updating support tickets daily.
• Develop and maintain technical documentation, including installation guidelines, upgrading procedures, testing plans, and process documentation. Collaborate with internal partners to improve application administration processes, implement automation and integrations, and support continuous improvement initiatives.