"Event Coordinator, Conference Services"

Description of Key Responsibilities:

1. Serve as the primary liaison with clients, providing consistent and positive communication to secure repeat bookings and develop new client relationships.
2. Plan and manage all aspects of events, including contracts, pricing meeting room setup specifications, food and beverage services, audio-visual needs, and accommodations.
3. Maintain effective communication with campus stakeholders such as dining services, campus safety, maintenance, housekeeping, and IT to ensure exceptional event support.
4. Lead pre-event and post-event communications to gather feedback and strengthen team coordination.
5. Proactively address client and guest needs, concerns, and problems to exceed expectations.
6. Manage contracts, billing, and financial reconciliation in compliance with college accounting procedures.
7. Collect necessary tax-exempt certificates, insurance documents, and other required paperwork.
8. Maintain detailed client files using event management software and adhere to established processes for documentation. Ensure facilities and event setups meet client specifications, making adjustments as necessary.
9. Make recommendations on policies and pricing.
10. Assist in Fine Arts back-of-house and front-of-house operations before and during external performances as time allows.
11. Assist with the recruitment, selection, training, evaluation, and supervision of student workers in the Conference Services office. Build a team that focuses on effective customer relations and quality service to all guests.
12. Work closely with the Director of Conference Services to implement the office's mission, vision, and annual goals and expectations.
13. Ensure that events comply with North Central College policies and procedures, brand standards, and federal, state, and local regulations.
14. Perform job-related duties as assigned.

Education/Training:

An associate's degree or equivalent work experience is required. Bachelor's degree preferred.

Experience:

A minimum of 2 years of professional experience working in a fast-paced, high-profile environment, experience in preparing and understanding accounting reports.

Licenses or Certifications:

Valid Illinois driver's license in good standing is required.

Position Summary:

The Office of Conference Services is responsible for promoting and managing group sales/rental opportunities. The Event Coordinator of Conference Services will support these activities under the supervision of the Director of Conference Services.