"Event Operations Lead, A&F Main Street - TUC"

Job Overview

The Event Operations Lead ensures the successful execution of events and meetings in Conference and Event Services (CES) venues.  This role oversees day-to-day event operations, including room readiness, logistics, and event technology support; supervises event operations student employees; and coordinates closely with the event scheduling team. This role provides oversight of event technology and audiovisual systems.

Essential Functions

• Provide audiovisual and technical support for all meeting rooms and event spaces within Tangeman University Center and West Pavilion.
• Oversee CES AV systems asset lifecycle management, including servicing, procurement, installations, and preventive maintenance.
• Manage contracts and relationships with third-party service providers.
• Manage inventory of AV equipment and recommend upgrades based on usage and client feedback.
• Coordinate and oversee event logistics, including room setups, layouts, staging, and readiness of event spaces.
• Serve as the primary liaison for CES AV services, consulting with clients to determine AV and event needs, and providing on-site technical support during event execution.
• Supervise and train student employees supporting event operations and audiovisual services.
• Maintain and evaluate data to support client service and student staff performance improvements.
• Assist in the day-to-day operations in CES-managed venues.
• Serve as a backup to other CES operations professional staff.
• Deliver exceptional customer service by building strong relationships with clients, addressing inquiries promptly, and ensuring their event and AV needs are met with professionalism and care.
• This position may require occasional work on campus outside of normal business hours to support events and operational needs.
• Perform related duties based on departmental need. This job description can be changed at any time.

Minimum Requirements

• Three (3) years of experience providing operational support within the event industry, including event operations, audio-visual services/productions, or venue management.
• Experience supervising and training staff.
• Working knowledge and troubleshooting of event related technology.
• Experience providing customer service in a client-facing or service-oriented environment.

Required Education

Bachelor's Degree

Required Experience

Three (3) years of relevant experience

Additional Qualifications Considered

• 7 years of relevant experience and/or other specialized training can fulfill minimum education requirements.
• Relevant industry certifications (e.g., AV, event production, or related technical credentials)
• Familiarity with room scheduling programs (e.g., 25Live), Microsoft 365, and presentation/collaboration technologies.

Application Process

Interested candidates must apply and submit a resume and cover letter.

Physical Requirements/Work Environment

• Sitting - Often
• Repetitive hand motion (such as typing) - Often
• Hearing, listening - Often
• Talking - Often
• Standing - Often
• Walking - Often
• Bending - Often
• Stooping - Often
• Climbing stairs/ladders - Often
• Kneeling, squatting - Often
• Reaching overhead - Seldom
• Crawling - Not Required
• Crouching - Seldom
• Pulling, pushing - Seldom
• Shoveling - Not Required
• Lifting - up to 20 pounds - Seldom
• Lifting - up to 50 pounds - Seldom
• Lifting - over 50 pounds - Seldom
• Hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts of machinery or tools used to perform work, moving vehicles, electrical current, working on scaffolding and high places, or exposure to chemicals.

Compensation and Benefits

UC offers an exceptional benefits package designed to support your well-being, financial security, and work-life balance. UC Benefits Eligibility may vary by position and FTE status. Highlights include:

Salary/Hourly Pay Rate Information: $56,150 - $59,150

Comprehensive Tuition Remission

UC provides tuition remission for you and your eligible dependents, covering tuition costs for nearly all undergraduate and graduate programs offered by the university.

Robust Retirement Plans

As a UC employee, you won’t contribute to Social Security (except Medicare). Instead, you’ll choose between state pension plans (OPERS, STRS) or an Alternative Retirement Plan (ARP), with UC contributing 14–18% of your salary based on position.

Real Work-Life Balance

UC prioritizes work-life balance with a generous time-off policy, including:

Vacation and sick time

11 paid holidays and additional end-of-year paid time off (Winter Season Days)

6 weeks of paid parental leave for new parents

Additional Benefits Include:

• Competitive salary range of $56,150 - $59,150 based on qualifications and experience
• Comprehensive health coverage (medical, dental, vision, prescription)
• Flexible spending accounts & wellness programs
• Professional development & mentorship opportunities