Exam Coordinator (71150)

About Pratt

Pratt Institute provides the creative leaders of tomorrow the professional knowledge and experience to make a better world. A world-class and internationally ranked college with programs in art, design, architecture, liberal arts and sciences, and information studies, Pratt offers nearly 50 undergraduate and graduate degree programs.

The Institute's impact expands beyond its 25-acre residential campus in Brooklyn to cutting-edge facilities throughout the borough, a landmark building and public gallery in Manhattan, as well as an extension campus, Pratt Munson College of Art and Design in Utica, New York. On Governors Island, Pratt is a core partner on the Stony Brook University team selected to develop the New York Climate Exchange, a research and educational hub poised to establish New York City as the global leader for the most pressing issue of our time: climate change. Another extension of Pratt's campus is the Research Yard, a 20,000-square-foot facility that brings together the research activities of Pratt Institute under one roof in the Brooklyn Navy Yard (BNY).

Since our founding in 1887, Pratt has upheld the belief that education should be accessible to all who wish to learn. As a community, we define ourselves as standard setters who are:

• Resourceful and collaborative problem solvers,
• Socially responsible and equity-centered creatives,
• Adaptable and resilient global stewards,
• Inquisitive and compassionate community members.

Description

The Learning/Access Center (L/AC) at Pratt Institute provides academic support for all students as well as accommodations and services for students with disabilities. We are seeking a detail-oriented collaborator to work as part of our dynamic and dedicated team. The ideal candidate will be organized, enjoy managing complex schedules, communicate well with students, staff and faculty, and value diversity of all persons, including in communication and learning styles. The position will report to the Associate Director of Accessibility.

The Exam Coordinator will manage the exam proctoring process at all levels, including communication with students and professors, email monitoring and responding, exam security and delivery, and proctoring/arranging for proctors. The Exam Coordinator is the frontline staff person in handling all student inquiries with staff. This is a fully in-person position, so some adjustment of hours related to proctoring may be required. In this role, you would interact with students, staff and faculty to ensure daily operation for the Learning/Access Center.

If you are passionate about removing barriers for students so they can succeed, and enjoy managing details and working in a fast-paced environment where the team works together to address the challenges that can arise each day, we want to hear from you!

Examples of Duties

• Manage the exam proctoring process at all levels, including communication with students and professors, email monitoring and responding, exam security and delivery, and proctoring/arranging for proctors. May need to adjust hours to accommodate proctoring.
• Assist L/AC staff with office processes and related programming; initiates contact with students regarding appointments and workshop sessions; coordinates and schedules student test taking and computer area use; uploads and manages assistive software technology and interfaces with IT department to ensure that software/hardware are updated and running properly.
• Ensure the smooth and responsive operation of the Learning/Access Center which includes but is not limited to: answering phones, assisting students, maintaining student records, photocopying, delivery and pick up of paperwork, distributing mail, ordering office supplies and monitoring supply inventory.
• Perform key student recordkeeping and administrative tasks: Assign Starfish flags to L/AC advisors (daily); manage L/AC email inbox, responding, follow up, and re-assigning 50-100 emails daily;
• Software management: Docuware, Starfish, AIM: (situation status updates and document upload)
• ESM ordering/ follow up
• Managing front office phone line and walk-ins
• Training students in assistive tech (Kurzweil, smartpen use, set up)
• Managing equipment loans
• Other duties as assigned

Qualifications

Education: Bachelor's degree or equivalent

Experience: One year of administrative experience, with experience in exam proctoring or disability services a plus.

Knowledge, Skills and Abilities: Excellent written, verbal and interpersonal skills - including the ability to interact effectively with all levels of staff and management. Must be a self-starter, reliable, punctual, dependable, and take initiative.

**For consideration, please submit a resume and cover letter. If moved forward in the interview process, professional references will be requested.**

Benefits:

• Medical
• Dental
• Vision
• HSA
• Company Sponsored Basic Life & AD&D
• Company Sponsored Long Term Disability
• Flex Spending Account (Health, Dependant Care)
• Commuter Benefits (Transit & Parking)
• Disability (NYS)
• Voluntary Short Term Disability
• Voluntary Life Insurance
• 403B Retirement Plan
• Voluntary Supplemental Retirement Plan
• Paid Time Off (Vac & Sick)