"Executive Director of Enrollment Management"

Executive Director of Enrollment Management

Company: Lakeshore College

Job Location: Cleveland, Wisconsin

Category: Other Executive

Type: Full-Time

SHIFT: Day/evening/weekend hours | Flexible based upon the needs of the College

LOCATION: Lakeshore College – Cleveland, Wisconsin

POSITION SUMMARY: The primary responsibility of the Executive Director of Enrollment Management is to lead the College’s Strategic Enrollment Management plan, administer student success action items, and provide leadership for the development and management of the student experience for adult education, English Language Learner, and non-degree seeking and degree-seeking undergraduate students from completed application or initial pathway to credential completion. They:

• Develop and maintain a systematic set of activities to onboard and support students in achieving their educational goals.
• Oversee and improve the student experience including communication, events, and student success programs.
• Provide leadership and management of the Academic Counseling and Student Resource departments, including Library and Academic Support services.
• Collaborate with internal and external partners to meet college enrollment and retention goals.
• Demonstrate a willingness to work with students, parents, staff, faculty, and administrators.
• Develop and manage grants that support student access and success outcomes.
• Provide an exceptional customer service experience to both internal and external customers throughout every interaction.

REASONABLE ACCOMMODATIONS/ADA: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

ESSENTIAL JOB FUNCTIONS (Other duties may be assigned):

(50%) Strategic Enrollment Leadership and Student Success Administration

• Lead the College’s Strategic Enrollment Management (SEM) team in setting College enrollment goals by developing, implementing, and monitoring a short and long-range plan that directly impacts the college budget.
• Analyze and communicate enrollment status reports to make SEM plan adjustments.
• Establish and collaborate with internal and external partners, such as K-12, Dual Credit, Recruitment, Instruction, Community-Based Organizations, and Workforce Corporations, to provide leadership in meeting College enrollment goals.
• Utilize data and research to lead, monitor, and collaborate with staff and subject matter experts to determine, improve, and implement processes, services, and systems that support timely and successful student progression and completion.
• Direct the alignment of college systems, such as the Student Information System, Learning Management System, and Student Success System, that support the student experience.
• Responsible for the development, implementation, and maintenance of assigned student success policies.
• Direct and collaborate on strategic activities and partnerships to provide accessible K-12 and adult guided career pathways that lead to post-secondary degree completion.
• Serve as project lead of WTCS Student Success Center initiatives.
• Manage grant activities, funds, and reporting requirements related to Student Success.
• Ensure compliance with current laws, administrative rulings, and state requirements related to special populations and student success initiatives.

(50%) Student Experience Management

• Lead, direct, and manage the Academic Counseling and the Student Resource Center staff and departments, including Library and Success Coaching services.
• Establish staff and departmental professional standards, expectations, and standard work that meets College and student needs.
• Develop, direct, implement, and manage program admissions and enrollment strategies, including a comprehensive communication and activities plan that supports successful student enrollment, progression, and completion.
• Lead student supports in collaboration with TRiO, Student Affairs, Student Billing, Financial Aid, Accommodations, Student Engagement, and others.
• Direct and oversee implementation and evaluation of an early alert/referral system by working with faculty and staff to provide timely feedback to students about their academic progress, to identify students whose behaviors indicate a need for student success intervention, and to refer students for academic skills assistance.
• Collaborate with the marketing department and other subject matter experts to ensure promotional materials, web content and other related materials are current and up to date.
• Collaborate with students, faculty, staff, administrators to align and integrate services to improve student success outcomes.

MANAGER ESSENTIAL RESPONSIBILITIES

• Responsible for the direction, coordination, supervision, and performance management of team members.
• Set clear expectations by establishing roles, responsibilities and setting goals for team members.
• Monitor and assess performance, holding team members accountable, and providing ongoing feedback.
• Provide guidance and support through training, mentoring, and open communication.
• Carry out managerial responsibilities in accordance with the College’s policies and procedures.
• Collaborate with other departments to ensure cohesive college operations.
• Address and resolve any conflicts or issues that arise in a timely manner.
• Foster a positive and productive work environment encouraging teamwork and recognizing achievements.
• Develop team members by identifying strengths, creating development plans, and offering growth opportunities.

EDUCATION AND EXPERIENCE:

• Master’s degree from a regionally accredited college or university in a related discipline required.
• Five years of relevant occupational or higher education experience required.
• Five to seven years of demonstrated progressive leadership experience required.

CERTIFICATIONS, LICENSURE, REGISTRATION:

• None.

KNOWLEDGE, SKILLS, AND ABILITIES:

KNOWLEDGE

• Knowledge of Lakeshore’s mission, vision, and strategic direction.
• Familiarity with different leadership styles and techniques.
• Familiarity and experience with student development, career development, advising theories; higher education high impact practices and regulations.

SKILLS

• Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook, etc.)
• Excellent written and verbal communication skills.
• Strong organizational and time-management skills.
• Effective interpersonal skills and customer service skills.
• Strong critical thinking, decision-making and problem-solving skills.
• Effective leadership and team building skills.

ABILITIES

• Adapt quickly to new and changing technology.
• Perform work accurately and thoroughly, with a high level of accountability and attention to detail.
• Work independently, as part of a team and/or with minimal supervision.
• Present self in a professional, ethical and respectful manner at all times.
• Use discretion and maintain a high level of confidentiality.
• Prioritize and manage multiple projects or tasks, maintaining deadlines.
• Establish and maintain effective working relationships and relate successfully with staff, students and all stakeholders.
• Lead, inspire and motivate a team to achieve departmental and college goals.
• Flexibility to adapt to and manage through changing environments.

PHYSICAL DEMANDS/WORK ENVIRONMENT:

• While performing the duties of this job, the employee is regularly required to sit and talk or hear.
• The employee frequently is required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
• The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work environment may require multi-tasking.
• The noise level in the work environment is usually moderate.

CONDITION(S) OF EMPLOYMENT:

• Employment conditional on completion of a Background Information Disclosure (BID) with the results acceptable to the College.

This job description is designed to cover the basic functions of the job and is not considered a detailed description of every job duty that is required, other duties may be assigned as needed. Duties, responsibilities, and activities may change at any time with or without notice to ensure the successful delivery of organizational objectives.

Apply Now