Facilities and Support Services Manager

Job Summary

The Upham Woods Facilities and Support Services Manager develops, coordinates, and implements strategies and objectives for buildings, equipment, and grounds operations at Upham Woods Outdoor Learning Center to meet the needs of the university, its employees, and user groups.

The Facility and Support Services Manager oversees the operations of buildings, technology needs, maintenance needs, nature center/animal care oversight, land management objectives, and equipment operations, and includes oversight of on-site vehicles and boats at Upham Woods. The position directs the day-to-day operations of the facility and support services unit to provide technical advice, problem solving assistance, and unit goals and policy interpretation. This involves interfacing with multiple UW work units (Legal, Risk Management, Facility Planning & Management) to ensure optimum efficiency and compliance with appropriate policies, procedures, and specifications.

The Facility and Support Services Manager supervises and manages performance of kitchen, maintenance, and custodial teams, and serves as the lead coordinator with external contractors, risk management, and university facility contacts. The position coordinates land management and conservation volunteers to support the Center’s mission and strategic priorities, prepares the facility & operations unit budget, and approves unit expenditures. It reports to the Center Director and coordinates with the Administrative and Financial Assistant Director for all work matters including recruitment, hiring, and onboarding of operations staff, budget development, policy development and implementation, capital project and long-term facility planning.

This position shares responsibility as emergency on-call and on an as-needed basis for evening and weekend facility issues, flexing work hours during the typical work week (M-F) to accommodate evening or weekend hours. The successful candidate must hold a valid driver’s license to drive university fleet vehicles and must obtain Adult/Child/Infant CPR/AED, First Aid, and Food Handler certification within 3 months of employment, if not already certified.

Key Job Responsibilities

• Identifies, proposes, and implements new or revised unit operational policies and procedures
• Implements and evaluates existing strategies and objectives for building and grounds operations and makes recommendations to unit leadership for program or function enhancement
• Exercises supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 full-time equivalent (FTE) employees
• Develops and implements land management priorities including forest management and trail development/construction/maintenance
• Identifies and leverages internal and external sources of funding to implement facility upgrades towards energy efficiency and renewable technologies
• Seek professional development opportunities to obtain or maintain certification in various areas that may include motorized and non-motorized boater safety, food handler training, low-element challenge course construction, maintenance, and facilitation, advanced medical and water safety training (WFR, EMT, LG, WSI), shooting sports certification, chainsaw safety, and prescribed fire management
• Schedules logistics and secures resources for program activities across multiple work units to ensure optimum efficiency and compliance with appropriate policies, procedures, and specifications
• Monitors the unit budget and approves unit expenditures
• Prepares periodic reports and financial statements, and records progress, status, or other special reports for leadership or external agencies
• Directs day-to-day operations of the unit to provide technical advice, problem solving assistance, and unit goals and policy interpretation