"Facilities Customer Liaison"

Department

Facilities/Const Mgmt Admin

Salary

Commensurate with Experience/Education

Description

Engages and communicates in face-to-face meetings with customers to address, but not limited to, facility issues. Investigates, corrects, confirms, provides resolutions to Service Requests/Work Orders and addresses various needs of departments and building occupants. Effectively liaise between departments and assigned building personnel in designated zones.

1. Identifies and triages service request tickets for an assigned zone of buildings.
2. Tracks and follows-up on work orders for various customers, departments, and buildings.
3. Monitors building conditions, submits service tickets as needed, suggests changes as required, and provides technical direction to ensure all work is completed to customer satisfaction.
4. Serves as key customer contact for all service requests and accuracy of work orders for assigned buildings, as well as general campus information.
5. Notifies customers of potential service interruptions.
6. Partners with Zone Managers and/or other Customer Liaisons when needed.
7. Assists campus visitors, students, guests, etc. for campus information, inquiries and/or needs
8. Remains knowledgeable of campus and department structure.
9. May be considered essential personnel and may be assigned to serve on a special task force during periods of emergency.
10. Performs other job-related duties as required.

Experience will be considered in lieu of education. Education will be considered in lieu of experience.

MQ: Education: Basic knowledge of more than one professional discipline. Knowledge of the discipline is normally obtained through a formal, directly job-related technical college or an equivalent in-depth specialized training program that is directly related to the type of work being performed. Experience: Requires a minimum of one (1) year of job-related experience.