Faculty Practice Manager

Position Summary

The Faculty Practice Manager oversees the administrative operations of the Columbia Dental Faculty Practice for 51 Street location. The incumbent is responsible for ensuring efficient, compliant, and patient-centered operations across clinical, financial, and personnel functions.

Responsibilities

Reporting to the Chief Practice Director, the Faculty Practice Manager will be responsible for, but not limited to:

Faculty Practice Operations

• Oversee daily faculty practice operations and supervise front-end and support staff.
• Manage patient flow to ensure timely, efficient, and high-quality service delivery.
• Manage and monitor provider schedules.
• Address patient concerns and lead customer service improvement initiatives.
• Explain patient treatment options, answering patient questions and oversee patient post-op surgery follow ups.
• Ensure insurance eligibility verification, pre-certification, and pre-authorization of services.
• Oversee check-in/check-out processes, cash management, and point-of-service collections.
• Ensure compliance with all internal policies and external regulatory requirements, including infection control and environmental safety.
• Develop, implement, and enforce operational policies and procedures.
• Analyze operational data to identify efficiencies and improvement opportunities.
• Manage facility operations, including equipment assessment, purchasing, and supply ordering.
• Communicate effectively with patients, guardians, faculty, and staff.

Human Resources and Finance Management

• Direct, train, and supervise support staff.
• Ensure appropriate staffing levels to support clinical and operational needs.
• Assist with recruitment, hiring, onboarding, professional development, and performance management.
• Schedule dental assistants and reception personnel to ensure adequate coverage.
• Oversee and process payroll in coordination with institutional policies.
• Coordinate staff vacations and manage routine leave requests.
• Initiate disciplinary actions as needed and complete annual performance evaluations.
• Oversee all billing operations.
• Monitor requisitioning of supplies, materials, and equipment.
• Track vendor payments and manage accounts payable.
• Supervise billing operations, patient statements, and accounts receivable activities.
• Perform other related duties and responsibilities as assigned/requested.

Minimum Qualifications

• Requires a Bachelor's degree or equivalent in education, training and experience, plus four years of relevant experience.

Preferred Qualifications

• Bilingual a plus.
• Expertise in physician billing and reimbursement.

Other Requirements

• Bloodborne pathogens, chemicals, Formaldehyde/Xylene.
• Wear N-95 respirator.
• Contact with patients and/or research subjects.