"Family Medicine Patient Services Specialist"

Extended Job Title

Family Medicine Patient Services Specialist

Position Description

This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash-handling responsibilities.

Requisition ID

43327BR

Travel Required

None

Pay Grade Maximum

31.5

Major/Essential Functions

• Provides excellent customer service.
• Schedules patient appointments using computer systems, following clinic guidelines and processess.
• Patient Check In and Check Out
• Ensure the accurate and complete entry of patient information.
• Responsible for collecting patient co-payments in various forms (cash, credit card, checks/money orders).
• Provides expertise in insurance verification, using both online and phone systems.
• Verifies insurance benefit eligibility for services.

Grant Funded?

No

Pay Grade Minimum

15

Pay Basis

Hourly

Schedule Details

Monday - Friday, 8AM - 5PM

Work Location

Odessa

Preferred Qualifications

Bilingual English/Spanish

Department

Family Med Ode General

Job Type

Full Time

Shift

Day

Required Qualifications

• A High School diploma or GED
• 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.