Financial Aid Advisor

About the University of Georgia

Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university. UGA is currently ranked among the top 20 public universities in U.S. News & World Report.

About the College/Unit/Department

The Office of Student Financial Aid (OSFA) manages and executes the financial aid operations, programs, and processes for the campus. OSFA oversees the administration of federal, state, and institutional aid provided to the UGA student body.

Position Summary

Assists with enrollment-related financial aid processes to ensure compliance with federal, state, and institutional regulations, including Course Program of Study (CPOS), enrollment reporting, and repeat coursework requirements. Answers questions for students and campus partners concerning enrollment-related financial aid processes and student financial aid. Serve as generalist/backup for other office areas during peak or exceptional times. Work detailed financial aid reports. Remain current regarding federal, state and university financial aid regulations, policies and procedures.

Minimum Qualifications

Bachelor’s degree in a related field or equivalent

Preferred Qualifications

Prior experience working in student financial aid preferred

Knowledge, Skills, Abilities and/or Competencies

• Acute attention to detail and deadlines
• Strong organizational skills
• Ability to multitask with high levels of accuracy
• Strong customer service skills
• Excellent oral and written communication skills
• Effectively serve students and parents of varying backgrounds and experiences
• Strong computer and technology skills.

Duties/Responsibilities

• Works with students, the Office of the Registrar, and the academic advising community to ensure proper course programs for payment. (45%)
• Serve as office generalist and provide backup work during peak volume and/or exceptional periods. Advise students and parents. (40%)
• Collaborate with other employees on office committees. Assist with presentations and outreach events. Assist in training new employees. (10%)
• Assist with office reception duties. Provide clear documentation. Perform other duties as assigned. (5%)