"Financial Aid Assistant"

Job Description

Primary Purpose of Position

Manage financial aid processes; provide support to the Assistant Director of Financial Aid in processing and maintaining student records. Counsel students/potential students on all aspects of financial aid.

Applications will be reviewed as received. Job open until filled.

Essential Job Duties

Process students financial aid applications including completion and electronic submission of the FAFSA. Counsel students/potential students on all aspects of financial aid. Follow Federal, State, and Institutional guidelines for financial aid eligibility while processing and maintaining accurate student records. Responsible for a portion of the alphabet including the processing of incoming Institutional Student Information Records. Verification of files; ensuring that all data and information follows Department of Education regulations. Obtaining documentation to clear any comment codes and rejected incoming FAFSAs. Determine student eligibility for financial aid with regard to enrollment status, Satisfactory Academic Progress standards and file completion Process student correspondence. Assist with the State grant program. Counsel students on their Satisfactory Academic Progress (SAP) and provide guidance on appeals. Monitor the HCC financial aid office email and voicemail. Prepare student files for review by the Assistant Director of FA for SAP appeals and Professional Judgement. Provide exemplary customer service to students via telephone, email, or in person. Participate in Colleague and financial aid training. Assist with financial aid workshops and presentations Serve as a back up to the student Services front desk when needed. Miscellaneous tasks: complete purchase orders, file student documentation, assist with registration, assist with bulk mailings, and serve on college committees; assist with graduation, Student Activities and registration; maintain professional appearance in compliance with SS dress code; maintain professional behavior in accordance with professional code of conduct and ethics Ensure a student-centered environment is maintained and work collaboratively to solve interdepartmental issues. Follow FERPA laws while processing and maintaining accurate student records. Maintain professional behavior following professional code of conduct and ethics. May operate college-owned vehicles.

Qualifications

Required
Associate Degree or 1 year of financial aid experience. Microsoft Office skills (Word, Excel, Outlook); Problem solving skills. Working in a team environment. Detail oriented.

Preferred
Accounting or Business Administration Degree. Experience working in a Community College setting, working with an information processing system; and excellent communication skills.

Supplemental Information

The following is necessary for consideration:

Official Haywood Community College employment application online found at our jobs page: https://www.governmentjobs.com/careers/haywoodedu. Please call Sara Phillips with any questions or if you are unable to complete the online application for any reason.

• The application must be complete for consideration - do not reference resume. A resume is suggested but does not take the place of any questions or details that you need to provide in order to be qualified for the position. Unofficial transcripts must be included for the application process. Most unofficial transcripts can be downloaded from college/university websites. Official transcripts of all secondary education must be submitted to Human Resources within 10 days of any offer of employment.
• References may not be a current HCC employee. Candidates must provide three professional references with email addresses. At least one reference must be a current or previous supervisor.
• College screening committee is responsible for application review, interviews, and recommends the candidate to HR. Upon completion of the hire process in HR, President approval is required in the hire of a candidate.
• HCC is a tobacco free campus

Haywood Community College provides equal employment opportunities... [EEO statement]

*Haywood Community College (HCC) is part of the North Carolina Community College System...

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