"Financial Aid Outreach Aide"

Application Instructions:

• Complete all sections and fields on the application and attach all required documents – incomplete applications may not be considered.
• Include all relevant education, training, and/or experience on the application.
• Do not include any personally identifiable, confidential, or otherwise unrequested information that does not pertain to job related factors (e.g., social security number, date of birth, pictures, etc.) on your application or attached documents.
• For job postings with a close date, all applications received by 11:59 PM (Pacific Time) on the job posting close date, will receive consideration.
• For job postings with an initial screening date, all applications received by 11:59 PM (Pacific Time) on the job posting initial screening date, will receive priority consideration; however, typically the job posting will remain open, and continue to accept applications, until the position is filled.

Description

SUMMARY DESCRIPTION

The Financial Aid Outreach Aide helps students and families learn about the financial aid options available at the college. Working under close supervision, the Aide supports outreach events, assists students with basic questions about financial aid programs, and helps promote important deadlines and resources. The role includes providing general information, helping with event setup, sharing materials, and supporting communication and follow-up efforts to encourage students to apply for aid.

REPRESENTATIVE DUTIES

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

• Assist with financial aid outreach activities such as high school visits, community events, workshops, and campus tours.
• Provide general information about financial aid programs, including FAFSA, California Dream Act Application (CADAA), the California College Promise Grant, and other basic financial aid options.
• Help guide students through simple steps in the financial aid application process and connect them to staff for more complex questions.
• Distribute financial aid flyers, brochures, and other promotional materials.
• Help set up and clean up outreach events, tables, and displays.
• Maintain simple records of event attendance, contacts, and follow-up needs.
• Make reminder calls, send emails, and assist with social media postings about financial aid deadlines, workshops, and events.
• Perform basic clerical tasks such as photocopying, preparing packets, filing, and entering information.
• Work with other departments and community partners to support outreach activities.
• Perform related duties as assigned.

QUALIFICATIONS

Knowledge of:

• Basic concepts of financial aid and the purpose of FAFSA and CADAA.
• General understanding of services provided by California community colleges.
• Principles of customer service and effective communication.
• Microsoft Office (Word, Excel) and basic computer operations.
• Professional and confidential handling of student information.

Ability to:

• Explain information in a friendly, helpful, and easy-to-understand way.
• Communicate clearly with students, families, staff, and community members.
• Work respectfully with people from many different backgrounds.
• Follow directions, stay organized, and complete tasks on time.
• Work well in a team and also complete tasks independently.
• Maintain confidentiality and professional behavior at all times.
• Adapt to different work locations and event needs.
• Work occasional evenings and weekends for outreach activities.
• Attend scheduled meetings and trainings.
• Report to work on a regular and consistent basis, as scheduled, to assigned job.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Work takes place both in an office and in the community at schools, events, and partner locations. Some events may be outdoors and in different weather conditions. Requires flexibility to work occasional evenings and weekends. Ability to lift and carry up to 25 pounds for event materials. Ability to stand and walk for extended periods during events. Frequent use of computers, phones, printers, and standard office equipment. Vision: Normal range (with or without correction); ability to read printed and digital materials. Hearing: Normal range (with or without correction) to communicate in person and over the phone.

Supplemental Information

Work Schedule: TBD – Schedule and shift vary and are subject to change in accordance with the department's needs.

Hours per Week: Up to 25

Employment Conditions and Information:

This is a short-term, temporary, hourly Non-Bargaining Unit (NBU) assignment, not to exceed 160 days and 960 hours per fiscal year (July 1st through June 30th). Short-term, temporary NBU positions may only be used on an intermittent, seasonal, or project basis. Education Code Section 88003 states "Short-term employee means any person who is employed to perform a service for the district, upon the completion of which, the service required or similar services will not be extended or needed on a continuing basis."

After successful completion of the onboarding requirements, an individual may be employed by the South Orange County Community College District (SOCCCD) as a short-term, temporary NBU employee. Employment will be on an “if and as needed” basis, as determined by the SOCCCD. The assignment may be shortened or extended at any time, due to departmental needs, with little to no notice. NBU employment is at-will, and either party may terminate this working relationship at any time. Neither party shall be required to provide any reason for the separation. NBU employees shall not have reemployment rights or recourse to petition to be reinstated.

NBU employees are limited to working in a single position for a single department and site (assignments are onsite only).

NBU employees are paid on a monthly basis. The payroll reporting period is from the 1st of the month to the last day of the month. NBU employees are paid on the 10th of the following month.

Example: For the following reporting period: January 1st through January 31st, the NBU employee will be paid on February 10th.

NBU employees who work more than 1000 hours per fiscal year are required to contribute to the California Public Employees Retirement System (CalPERS), through payroll deduction. The SOCCCD does not intend to employ NBU employees for more than 960 hours during any fiscal year.

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