Financial Aid Servicing Specialist

About Binghamton University:

Binghamton University is a premier public R1 research institution in the State University of New York (SUNY) system that unites more than 130 broadly interdisciplinary educational programs with some of the most vibrant research in the nation. Our unique character - shaped by our mission, outstanding academics, facilities, and community life - promotes extraordinary student success, research, and service; Binghamton University is where our students, faculty and staff thrive.

Working at Binghamton University is more than about having a great job - it is about having the opportunity to flourish in an exciting, engaging environment. Our faculty and staff appreciate Binghamton's collegial and inclusive culture and its commitment to excellence, education, innovation and civic engagement. Our diverse campus community contributes to our success.

Binghamton merges rigorous academics, distinguished faculty who value cutting-edge, and community-engaged research, teaching and service, exceptional staff, and ultramodern facilities to engage and challenge its 18,000+ students. Our high-achieving student body represents diverse experiences from first-generation college-goers to international students. Beyond their talent, these classmates share a desire to shape the future through technology, insight, intellectual exploration, and community service.

We are an affirmative action/equal opportunity employer, and in keeping with this commitment, we welcome all to apply, including veterans and persons with disabilities.

Job Description:

Budget Title: Financial Aid Assistant (SL-2)

Salary: $51,261

The Financial Aid Servicing Specialist provides high-quality, student-centered support to current and prospective students and their families, helping them navigate the financial aid process. This role is primarily responsible for servicing students via the front desk, email, and phone communications, while also contributing to financial aid document management, student counseling, and outreach efforts. The Specialist ensures that all communications are accurate, timely, and compliant with federal, state, and institutional policies and regulations.

This position plays a key role in delivering a seamless and supportive student experience, helping students understand their financial aid options and successfully finance their Binghamton University education.

Key Responsibilities

• Student Servicing (70%)
  • Serve as the primary staff member responsible for student-facing services, including walk-in, email, and phone inquiries. Provide accurate, timely, and courteous professional assistance to students and families regarding financial aid processes, deadlines, and policies. Ensure consistent coverage and high-quality service across all student contact points.
• Document Management (15%)
  • Upload and review documents submitted by students and families daily to ensure timely processing of financial aid. Create documents, such as Federal Work-Study Supervisor reports and NCAA financial aid agreements, using data uploads and mail merges to support Financial Aid Counselors in their tasks.
• Student Counseling and Outreach (10%)
  • Counsel, guide, and assist students and families in understanding and managing financial aid options. Participate in on- and off-campus events, workshops, and community outreach initiatives to promote financial aid literacy and awareness.
• Communication and Procedure Updates and Reporting (5%)
  • Keep Financial Aid Team informed about updates to servicing procedures and workflows. Communicate changes that affect email, phone, and in-person interactions to ensure consistency across the office. Maintain, review, and analyze statistics related to front desk, email, and phone servicing. Prepare reports for management that highlight trends, recommend improvements, and identify proactive outreach opportunities.

Requirements:

• Bachelor's degree.
• At least one year of experience in student services, customer service, financial aid, or related administrative work
• Effective interpersonal and communication skills, with the ability to explain complex policies in accessible language
• Detail-oriented, with effective organizational and problem-solving abilities
• Ability to learn student information systems

Preferred:

• Experience working in higher education
• Experience working in financial aid or student support services in a higher education environment
• Familiarity with federal and state financial aid programs and compliance requirements
• Experience analyzing data and preparing reports for service improvement
• Bilingual proficiency in Spanish or another language commonly spoken in the student community