Financial Aid - Systems Information Manager

Job Description

As a member of the Enrollment Management team, serving directly on a team of seven financial aid professionals, the Financial Aid Systems Information Manager is primarily responsible for optimizing financial aid systems, ensuring overall data integrity, maintaining regulatory compliance, and providing office software maintenance and support. Serving as the liaison between the offices of Financial Aid and Computing and Information Technology (CIT), the Information Manager will manage business processes, reporting, and automation within the College's ERP and other technical tools. This position plays a critical role in advancing operational efficiencies and enhancing the student experience through the use of technology.

This role is based fully on-site for the initial 12 months to ensure comprehensive onboarding, training, and team integration. Following the first year of employment, transition to a hybrid schedule, allowing for one remote work day per week can be considered.

PRIMARY RESPONSIBILITIES:

• Serve as the departmental expert for all financial aid systems, including Ellucian Banner, Banner Document Management (BDM), Self-Service Banner (SSB), Evisions Argos, and federal/state financial aid delivery systems.
• Maintain and enhance financial aid rules, population selections, tables and automated batch processes to identify and implement efficiencies and improve service delivery.
• Execute and manage the annual financial aid systems rollover and setup.
• Coordinate with CIT the installation, testing, and implementation of system upgrades, updates, and new functionality.
• Serve as the primary liaison with CIT and vendors relative to technical problem resolution, planning for future functionality, and supporting financial aid team members through the process.
• Ensure integrity of financial aid data through quality assurance, batch monitoring, and data reconciliation.
• Support the integration of data between financial aid systems and the admissions CRM environment, Technolutions Slate.
• Serve as Hope's Primary Administrator of Federal Student Aid (FSA) Systems and Services, responsible for managing user access within FSA Partner Connect.
• Develop and maintain queries and reports to support operations and compliance.
• Create and maintain detailed documentation of business processes and data definitions.
• Work closely with CIT and the Enrollment Management team to determine operational needs, administer systems training, and provide support for problem resolution.
• Represent Financial Aid in discussions related to systems, data governance, and compliance.

Qualifications:

• Associate Degree or higher preferred (or equivalent based on years of experience, with evidence of increased responsibilities).
• Three to five years experience in financial aid, systems administration, or higher education technology preferred.
• Knowledge of Title IV regulations and financial aid processes preferred.
• Experience with Banner and integrated data systems is helpful.
• Base knowledge of SQL and reporting tools.
• Experience with Google Apps, specifically analysis and scripting in Google Sheets, a plus.
• Strong analytical, problem solving, and documentation skills.
• Ability to plan and work independently and as a team member.
• Exceptional communication and collaboration skills across technical and non-technical team members.
• Ability to exercise discretion and maintain confidentiality of sensitive information.