"Graduate Student Service Specialist"

Job Summary

The Graduate Student Services Specialist oversees the graduate assistantship program and provides support to ensure graduate students' progression through the academic programs. Manages student progression essential for a successful graduate student experience. Serves as the primary counselor for students in assigned programs. Works with students individually and organizes and delivers group orientation and information sessions on issues relevant to graduate student progression.

Responsibilities

KEY RESPONSIBILITIES:

1. Oversees the graduate assistantship program including student hiring processes including some job posting, communicating guidelines, verifying qualifications, and preparing student work performance reviews; as well as facilitating onboarding procedures.
2. Analyzes and prepares reports related to graduate assistantship activities.
3. Manages the GA budgets, handles students' funds records, and verifies allocation with oversight of the Dean.
4. Facilitates the student hiring process, serving as a liaison between hiring units, the graduate college, and HR.
5. Collaborates with Academic units, HR, Registrar, Bursar, procurement, travel and other university offices to address student needs, advocate for graduate students across campus, and to accomplish effective and efficient management of budget comprising millions in funds.
6. Serves as a counselor for students and faculty in assigned programs, providing individual guidance and support, including assistance with form submission.
7. Communicates with academic colleges on their allocations, policies and processes.
8. Manages the graduate student OSTW process.
9. Assists with processing various forms related to the graduate student life cycle from enrollment to graduation. Ensures accurate and up-to-date student data in the required systems.
10. Collaborates with other graduate college staff members to organize, design, plan, and deliver workshops tailored to graduate student needs

Required Qualifications

Educational Requirements
Bachelor's degree from an accredited institution of higher education

Other Required Qualifications
Current, valid, and unrestricted driver's license

Required Experience
Three (3) years of related work experience in a higher education environment, preferably in a student support role

Preferred Qualifications

Preferred Educational Qualifications
An advanced degree from an accredited university of higher education in a related field

Preferred Experience
Experience utilizing a CRM Target X/Salesforce preferred.
Experience with Banner, OnBase, Degreeworks, SAS, or other student data systems.
Experience creating and managing orientations, virtual and in-person.

Knowledge, Skills, & Abilities

ABILITIES
Able to monitor, manage, and maintain Excel balance spreadsheets and balance sheets.
Able to process graduate student forms and troubleshoot as needed.
Able to handle multiple tasks or projects while meeting assigned deadlines.

KNOWLEDGE
Knowledge and understanding of general graduate admission, progression, and funding requirements

SKILLS
Excellent interpersonal, initiative, teamwork, problem-solving, independent judgment, organization, communication (verbal and written), time management, project management, and presentation skills.
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
Strong attention to detail and follow-up skills
Strong customer service skills and phone and e-mail etiquette

Other Information

This is not a supervisory position.
This position has financial responsibilities.
This position will be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time