"Graduate Technology Assistant (Student)"

Work Where You Learn: Build Experience, Grow Skills, and Contribute to Your University Community. This position is available only to enrolled American University students.

Important guidance for current American University employees: American University current employees, including those employed in student positions, must apply through their employee Workday account. If you are a current employee at American University, please log into your employee Workday account and select the Find Jobs report which will take you to our internal career listings. Applying outside of your employee Workday account may cause delays in a hire process.

Department: Data & Technology

Time Type: Part time

FLSA Status: Non-Exempt

Summary: The Graduate Technology Assistant works under the direction of the AU Career Center's Systems Administrator to support data reporting and data base management. They may also occasionally assist with ensuring the proper functioning of the hardware and software in the Career Center and Office of Merit Awards.

Responsibilities:

• Primary: Support data extract, transform, and load processes for maintenance of Handshake data and undertake manual maintenance of Handshake data and accounts as needed. Assist Systems Administrator with collecting and presenting data to management and to stake holders in meaningful reports (engagement reports, outcomes reports, activity reports etc.). Must be able to use primary software tools, such as Qualtrics and Handshake, in conjunction with Excel.
• Secondary: Help install new software (e.g., Microsoft Office, Adobe Acrobat) and set up hardware (PC's, printers, webcams). First-tier technical support, troubleshoot and resolve (or refer) hardware and software support requests from Career Center staff and student employees with a special focus on tech support for Career Center applications (e.g., Handshake, etc.). Provide technical support for additional Career Center software including kiosks, Google Analytics, and Teams/SharePoint Sites. Help present updated workflows and tech guidance to CC staff.

Competencies: Communication, Professionalism, Critical Thinking.

Position Type/Expected Hours of Work: Part-Time, Student, 5 hours per week.

Salary Range: $19.25 - $21.00 per hour.

Required Education and Experience: Incoming or current AU graduate student, Attention to detail, Familiarity with data analysis tools, such as MS Excel and Microstrategy, Patient and clear communication, Technology problem solving skills, Must be residing in DC, Maryland, or Virginia during the school year.

Preferred Education and Experience: Experience or interest in using and modifying excel macros and power automate, Experience or interest in database management. These qualifications would contribute to being successful in this position. Some candidates may feel that they must have all the skills and experience before applying; we remind you that this is not the case. We will consider other relevant qualifications when evaluating your application for this position.

Additional Eligibility Qualifications: To apply, submit an AU application via AU Jobs. Consistent with best job search practices, we highly encourage you to submit a resume and cover letter with your application. Applications without these documents will still be evaluated.

Other Details: This position is available only to enrolled American University students. Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. American University is an E-Verify employer. Visit https://www.american.edu/hr/ for additional information about American University employment and benefits.