"Guest & Member Experience Team Associate"

Job Details

Guest & Member Experience Team Associate

Job Summary

The Guest & Member Experience Team (GMET) Associate position at the Natural History Museum of Utah plays a key role in the successful daily operation of the museum. This position is responsible for ensuring outstanding guest service, maintaining communication and workspace management, and conveying a general knowledge of the museum's collections, galleries, and policies. Position also includes the opportunity for associates to get involved in and learn about other areas of the Philanthropy and Communications Team through participation in department led events.

Responsibilities

The Guest & Member Experience Team Associate will be responsible for:

• Greeting and welcoming incoming and outgoing guests of NHMU
• Demonstrating customer service standards to both internal and external guests via positive professional communication
• Knowing and enforcing the policies and procedures of the GMET department and museum at large.
• Using de-escalation strategies to help and solve Guest and Member complaints before escalating them to the GMET Lead
• Being aware of daily activities and programs happening in the museum
• Maintaining Gallery and Info Desk cleanliness
• Using and maintaining the tools provided in the hosting bags, including cleaning cloths, trash bags, hand sanitizer, objects of interest, business cards, etc.
• Proactively engaging with guests in the galleries and other public spaces
• Anticipate Guest and Member needs, and answer questions to ensure them a fun and safe visit.
• Having an intermediate level knowledge of the galleries to help answer questions and enhance the guest experience
• Attending monthly staff meetings and/or after-hours events

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Minimum Qualifications

Excellent customer service and human relations skills; the ability to work independently, exercise judgment, and resolve issues. May be required to stand for a number of hours at a time, lift 10 lbs., and/or walk up and down stairs multiple times.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

IDEAL CANDIDATE WILL HAVE THE FOLLOWING SKILLS:

• Written & oral communication skills
• Basic computing and counting skills
• Adaptability/handle pressure well
• Time management
• Attention to detail
• Likes to meet new people
• Willingness to learn

Special Instructions

Requisition Number: PRN16474N

Full Time or Part Time? Part Time

Work Schedule Summary: Your schedule will vary from week to week and may include morning, afternoon, or evening (Wednesdays only) shifts. You must have at least 20 hours per week of availability, including either Saturday, Sunday, or both. Holiday time off is not guaranteed.

Department: 00018 - Utah Museum of Natl Hist Oper

Location: Campus

Pay Rate Range: 15.00 to 15.50

Close Date: 11/3/2025

Open Until Filled:

To apply, visit https://utah.peopleadmin.com/postings/190919