"HDR Program Support Officer"

• 493876
• Townsville
• Professional
• Full time
• Closing on: Nov 13 2025

Support research excellence and student success

Make a real impact by supporting research that contributes to innovation, knowledge, and student success in the Tropics.

Join a purpose-driven university committed to sustainability, Indigenous engagement, and improving outcomes for regional and remote communities.

Full-time (36.25 hours/week), 12 month fixed term to contract to 3 November 2026

Based in Townsville 

$76,633 - $86,920 + 17% super

At James Cook University (JCU), we are committed to creating a brighter future for life in the Tropics. Join our Graduate Research School as a HDR Program Support Officer and play a key role in supporting Higher Degree by Research (HDR) students and academic supervisors.

What you’ll do:

As the HDR Program Support Officer, you will:

• Provide end-to-end administrative support for HDR candidature, including admissions, enrolments, milestones, and completions.
• Ensure compliance with university and regulatory requirements.
• Coordinate milestone tracking and maintain accurate records.
• Support HDR-related committees and boards.
• Deliver high-quality customer service to HDR candidates and supervisors.
• Collaborate with internal stakeholders to improve HDR administrative processes.

What you’ll bring:

• Qualifications and/or experience relevant to HEWL 5 classification.
• Knowledge of HDR candidature management processes and university policy compliance.
• Strong communication and interpersonal skills, with the ability to work with diverse stakeholders.
• High-level organisational and time management skills, with the ability to prioritise competing deadlines.
• Experience in providing customer service and resolving complex enquiries.
• Proficiency in Microsoft Office and other administrative systems.

Why JCU?

JCU offers a culturally rich and diverse working environment with a strong commitment to sustainability, equity, and excellence. We provide:

• 5 weeks annual leave + leave loading
• Flexible working arrangements
• Up to 6 months paid parental leave
• Salary packaging options
• Staff study assistance and paid study leave
• Fitness Passport and health insurance discounts
• Free Employee Assistance Program (coaching & counselling)
• Ongoing professional development opportunities

How to Apply:

Click the ‘Apply’ button or visit the JCU Careers Page and follow these steps:

1. Complete the online application form
2. Upload your current resume
3. Upload a cover letter outlining your experience and how your skills align with the role

Applications close: 13 November 2025

For more information, please contact Gabby Ryan via email - gabby.ryan@jcu.edu.au