"Head, Education Services"

• Full time, fixed term until 30 September 2027
• Play a key role in ensuring effective education support, strategic planning, and stakeholder management at the Business School
• Offering a competitive remuneration package including 17% superannuation

About the opportunity

The University of Sydney Business School (USBS) is globally recognised among the top 1 percent of business schools, known for excellence in business and management education. With over 11,000 students and strong partnerships across industry, government and civil society, USBS delivers impactful research and sustainable solutions to real-world challenges.

We are seeking an experienced Head, Education Services. This position will be responsible for translating support needs into operational services and activities, providing expert strategic advice, optimising service delivery, and championing compliance. The role plays a crucial part in ensuring effective education support delivery, strategic planning, and stakeholder collaboration.

Your key responsibilities will be to:

• oversee the management of education support services, ensuring education and teaching objectives are met
• monitor education support operations, identify opportunities for efficiency gains and promote collaboration to optimise service delivery
• identify strategic education support needs, implement improvements to address challenges, and contribute to the development, review, and reform of academic programs.
• champion compliance, ensuring reporting, legislative and accreditation requirements are met.
• manage the performance and development of technical staff, including conducting performance reviews, facilitating professional development, and overseeing career management.

About you

• possess postgraduate qualifications in a relevant field or have equivalent training or professional experience
• has a strong track record of achievement in a comparable position overseeing education support services, ensuring the achievement of education and teaching objectives
• possessing expertise in staff supervision, training, mentoring, and performance management
• strong understanding of the policy development process, governance arrangements and administrative decision-making in a University or other tertiary education sector context
• excellent interpersonal, verbal, and written communication skills with sound negotiating and conflict resolution skills.

How to apply

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.

For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply.

For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Lena Jiang, Recruitment Operations by email to lena.jiang@sydney.edu.au.

Click to view the Position Description for this role.

Applications Close
Friday 09 January 2026 11:59 PM