"Team Leader, Administrative Services"

•  494023
•  Townsville
•  Professional
•  Full time
•  Closing on: Jan 12 2026

James Cook University (JCU) is creating a brighter future for life in the Tropics and beyond, through education and research that makes a difference locally and globally.

We now have an exciting opportunity for a passionate and experienced Team Leader, Administrative Services to join our fast paced and dynamic team. 

• Full time, continuing opportunity
• Based at our Townsville Bebegu Yumba campus in picturesque tropical North Queensland
• HEWL 7: $97,205 – $107,490 plus up to 17% employer superannuation contributions, leave loading and other generous employee benefits

WHAT YOU CAN ACCOMPLISH IN THE ROLE 

The Team Leader, Administrative Services plays a pivotal role in delivering client-focused administrative services that are efficient, responsive, and aligned with JCU’s strategic priorities and Divisional objectives. You will lead a collaborative, service-oriented team culture while ensuring operational excellence across all administrative functions.

Your primary focus will be maintaining continuity of high-quality services while safeguarding process integrity and consistency. Working closely with business leaders, you will ensure alignment across systems and data, identify opportunities for improvement, and resolve procedural inefficiencies.

In this dynamic leadership position, you will:

• Champion a high-performance culture that prioritises service excellence and stakeholder satisfaction.
• Ensure compliance with university policies and regulatory requirements, mitigating risks related to financial controls, data privacy, and reporting.
• Manage staffing processes, including recruitment, induction, and professional development, to build capability and engagement within your team.
• Drive process improvements through technology and innovation, streamlining workflows and enhancing team efficiency.
• Provide strategic oversight of administrative operations, delivering consistent, effective support for internal and external stakeholders.

Your leadership will be instrumental in shaping a future-focused administrative service that supports JCU’s mission and fosters continuous improvement.

WHAT YOU WILL BRING TO THE ROLE 

We are seeking a qualified professional with proven experience leading and managing administrative teams, focused on service excellence and client satisfaction. The ideal candidate will have strong organisational and multitasking skills, the ability to prioritise competing demands, and a talent for identifying and implementing process improvements. Knowledge of administrative functions, including travel coordination, event management, HR support, and document preparation is essential, along with proficiency in administrative systems such as finance, HR, and document management tools. Exceptional communication and interpersonal skills are required to engage effectively with diverse stakeholders, as is a sound understanding of policies, procedures, and compliance frameworks within a higher education context.

WHY JCU?

JCU offers a dynamic and culturally diverse workplace where your ideas are valued, your professional growth is supported, and your work-life balance is respected. Working under the values of Authenticity, Excellence, Integrity, and Respect, we support and empower our people through the provisions of;

• A generous superannuation scheme with up to 17% employer contributions with UniSuper
• 36.25-hour full-time working week
• 5 weeks of annual recreation leave plus leave loading
• 15 days paid sick/carers leave per year
• Cash out annual leave
• Up to 6 months paid parental leave or 12 months at half pay
• A range of flexible working options
• Attractive options for salary packaging
• Staff study assistance and paid study leave
• Ongoing professional development support
• Fitness Passport
• Corporate discount on health insurance
• Free Employee Assistance Program (coaching and counselling)
• Well-equipped modern facilities and contemporary workspaces with access to on-site childcare, medical services, gym and cafes.

HOW TO APPLY AND CONTACT DETAILS

Are you ready to make a difference? Join us at JCU, where your future meets the tropics.

Click the ‘apply’ button to be redirected to the JCU careers page, create an applicant account and follow the steps below:

1. Complete the application form
2. Upload your current resume
3. Upload a cover letter outlining your relevant experience in relation to the key requirements of the role and how your skills and experience will ensure your success. 

Applications close on Monday, 12th January at 11:55 PM AEST.

ABOUT OUR PROCESS

At JCU, we are committed to employing individuals who meet the requirements of the role and align with our values. All applicants will be contacted and advised of an outcome once the recruitment process is finalised.

Please visit our Information Privacy Policy to understand how your information is collected, stored, accessed and used.

WHAT MATTERS TO US AT JCU

• Our People - Our staff, students, and the communities we serve
• Our Education - Knowledge has the power to change lives
• Our Place – the Tropics and beyond
• Our Research – a catalyst for innovation and knowledge generation